Front Desk Agent / Guest Services Agent

NOW HIRING: FRONT DESK AGENTGuest-Focused | Team-Oriented | Career-Growth Opportunity Are you a hardworking PEOPLE PERSON who loves creating great first impressions? Look no further! Join our award-winning company as a Front Desk Agent, where your smile and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment Why You'll Love Working With Us:Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA401(k) with company matchTravel DiscountsEmployee Referral BonusesFREE Telehealth (MDLIVE)DAILY PAY through ZayZoon A welcoming, team-driven workplace Primary Responsibilities:Greet guests warmly and efficiently during check-in and check-out Complete guest registrations, secure payments, and verify or adjust billing as neededConfirm guest information, room rates, and room selectionsCreate and code electronic room keys Assist guests with reservations, questions, and special requests in a friendly, professional, and timely mannerAddress guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction Deliver high standards of service to consistently exceed guest expectations Anticipate guest needs and provide proactive serviceImplement creative solutions while following brand standardsMaintain strong knowledge of hotel offerings, including: Hotel amenities and servicesRoom categories and ratesPackages and promotionsBuild strong, professional relationships with guests, clients, and groupsProvide local area recommendations and information Skills & Experience:Guest service experience preferredStrong attention to detail Team player with a positive, professional attitudeExcellent organizational skillsStrong written and verbal communication skillsAbility to multitask and stay calm in a fast-paced environmentEqual Opportunity EmployerWe proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.