Technician, Endpoint Support (College of Business)

Position Information Posting Number SF01808 Job Title Technician, Endpoint Support (College of Business) Position Number 109539 FTE 1.00 FLSA Exempt Position Type Professional Staff Union PTAA - Professional/Tech/Admin Assoc Pay Grade Level Grade Level: 12 Pay Grade Range Salary Range: $62,801 - $95,480 Status Calendar Year, Full-time, Permanent Department Information Department Info Tech Services Contact(s) Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu) Contact Phone/Extension Contact Email Physical Demands Campus Location Kingston Grant Funded No Extension Contingency Notes Job Description Summary The search will remain open until the position has been filled. First consideration will be given to applications received by July 12, 2024. Applications received after July 12, 2024 may be reviewed depending on search progress and needs but are not guaranteed full consideration. _______________________________________________________________________________________________________ BASIC FUNCTION: Responsible for information technology systems endpoint devices supporting a department or area. Provide expert assistance to customers on a wide variety of endpoint devices including desktop, laptop, and mobile devices. May also serve on a project team that involves other support staff. Perform duties and responsibilities with minimal supervision. Duties and Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Support the full range of the university endpoint application products including implementation, installation, maintenance, and technical end user support. Serve as an expert resource for end users of endpoint computing devices for all organizational units at the university. Work with distributed IT staff to support their endpoint service delivery activities. Understand, support, and embrace provisioning of secure distributed endpoints including remote management, proactive account management, and direct end user support. Work collaboratively with both internal departments, other IT professionals, and end users to ensure the effective usage of endpoint devices for our community. Provide authoritative assistance to customers and team members including direction and training. Assist in developing, maintaining, and improving services that provide satisfied user experiences. OTHER DUTIES AND RESPONSIBILITIES: Maintain a high level of understanding of campus trends and needs as they relate to endpoint computing. Keep abreast of trends in end point computing devices as well as current security laws and policies as they relate to managed IT endpoint computing. Maintain proficiency in IT skills for assigned systems, endpoint industry trends and terminology used to support and deploy systems. Perform other duties as needed in a fast-paced environment in which technology changes rapidly. LICENSES, TOOLS, AND EQUIPMENT: Various endpoint software, IT service management tools, remote endpoint management tools and IT security terminology and practices. Required Qualifications REQUIRED: 1. Bachelor’s degree. 2. Minimum of two years’ experience overseeing a range of technologies. 3. Demonstrated experience with IT service management processes and best practices. 4. Demonstrated experience in customer-oriented interactions and communication. 5. Demonstrated experience working with both technical and non-technical staff and stakeholders. 6. Demonstrated strong interpersonal and verbal communication skills. 7. Demonstrated proficiency in written communication skills. 8. Demonstrated technical communication skills. 9. Demonstrated ability to work both independently and collaboratively. 10. Demonstrated ability to work with diverse groups/populations. Preferred Qualifications PREFERRED: 1. Demonstrated experience in higher education. 2. Demonstrated experience and engagement in current IT/technological trends. _______________________________________________________________________________________________________ ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES. Environmental Conditions This position is not substantially exposed to adverse environmental conditions. Posting Date 06/20/2024 Closing Date Special Instructions to Applicants Please attach the following 3 (PDF) documents to your online Employment Application: (#1) Cover letter. (#2) Resume. (#3) Other Document – References – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application). Quicklink for Posting https://jobs.uri.edu/postings/13525 Applicant Documents Required Documents Cover Letter/Letter of Application Resume Other Document - References Optional Documents