Tech Support Operator

1. About Our Client:The organization is a leading provider of connected care solutions in North America, specializing in technology that helps aging individuals and at-risk populations live safely and independently at home.Its portfolio of innovative solutions connects healthcare providers, individuals, and care partners to support better health outcomes, including earlier interventions and reduced hospitalizations. The organization serves approximately 10 million people annually and emphasizes ethical, respectful, and meaningful relationships with the communities it supports.2. About the Opportunity:The Tech Support Operator is a key member of the Technical Support Call Center team, providing courteous, efficient, and friendly assistance to subscribers, customer service callers, installers, and vendors.This position provides technical support for personal emergency response devices, coordinates installations and troubleshooting, and ensures issues are addressed accurately and promptly. The role contributes directly to customer satisfaction and operational efficiency through effective communication, problem-solving, and adherence to established protocols.3. Responsibilities:• Provide technical support and troubleshooting assistance for personal emergency response devices.• Respond promptly and professionally to subscriber technical support needs.• Follow established protocols and procedures when providing technical assistance.• Coordinate device installations and troubleshooting activities with subscribers and service providers.• Maintain reliable attendance and availability based on departmental scheduling requirements.• Maintain professional appearance and workplace standards.• Develop and maintain proficiency with call handling systems, reporting tools, and departmental protocols.• Follow operational procedures, safety requirements, and applicable company standards.• Maintain confidentiality and comply with HIPAA requirements when handling sensitive information.• Complete assigned shift responsibilities, administrative tasks, and other departmental duties.• Perform additional responsibilities as assigned by leadership.4. Requirements:• High school diploma or equivalent.• Availability to work a variety of shifts, including mornings, afternoons, nights, weekends, and holidays.• Ability to sit or stand for extended periods while performing job duties.• Ability to maintain accuracy, efficiency, and professionalism in a fast-paced call center environment.• Strong listening, verbal, and written communication skills.• Ability to quickly assess situations, evaluate available options, and make accurate decisions.• Proficient computer skills and ability to learn call center technology and support systems.• Previous customer service experience.• Ability to successfully complete required background checks.Preferred Qualifications:• 2 or more years of call center experience.• Bilingual communication skills in Spanish, Russian, or Chinese.• Previous experience providing technical support or troubleshooting assistance.5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, qualifications, and other relevant factors.Equal Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.