Success Architect (Agentforce / Data Cloud)

Applications for this position will be accepted on an ongoing basis.DescriptionAt Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth.Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.ResponsibilitiesBe a trusted Agentforce + Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AIEngage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data CloudIdentify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customizationFacilitate and influence Executive stakeholders while aligning technology strategy to business value and ROIRun playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customersBuild strong relationships with both internal and external business partners, contributing to broader goals and growthDrive thought leadership through mentoring and knowledge sharingYour ImpactAs an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.Collaboration and Team WorkCollaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.Minimum RequirementsMust be a U.S. Citizen due to work with Federal GovernmentDemonstrated success leading at least two full-lifecycle implementations of enterprise Customer Data Platforms (CDP)Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data CloudDeep understanding of data modeling, integration architectures, and data governance best practicesExcellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to ExecutiveAbility to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customersAbility to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologiesProactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleaguesValues the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacyDegree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred ExperienceExperience in a consulting.implementation Partner for Data Cloud/CDPExperience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architectureExperience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etcExperience implementing Salesforce Clouds, Multi cloud scenarios - Sales, Service, Industries, Marketing or CommerceFamiliar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX DevelopmentExperience in programming languages such as Python, Java, .Net, SQLNote: This role is office-flexible, and the expectation is to work from the office three days per week.For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.