Night Auditor

Job DetailsDescriptionAbout Us The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England’s most scenic destinations.Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space.As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester — a town known for its outdoor recreation, scenic beauty, and exceptional quality of life.The Equinox Resort & Spa is newly managed by EOS Hospitality. Visit us online at www.equinoxresort.com and www.eoshospitality.com for more information about the amazing ways we’re making a difference.Duties & FunctionsComfortable working independently overnightAudit, post and balance daily cashiers work for outlets including, but not limited to, Rooms Spa, and Food and BeverageEnsure credit card system reconciles to daily transaction listsPrepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashierBalance all revenue and settlement accounts nightly, maintain files and cycle the system for next day operationsFill in the Daily Update, Shift Email and Print Shift Reports and send to applicable employees and or departmentsWarmly greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous mannerAnswer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely mannerResolves guest challenges and takes appropriate action to ensure 100% guest satisfactionBuild rapport with guests; escort guests to rooms, make welfare calls, and encourage feedback throughout their stayMake room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listedBe aware of marketing promotions and guest programsAssist with selling items from the Grab and Go areaFollow all cash handling and credit policiesUse proper communication devices with appropriate phone etiquette at all times when communicating with other employeesBalance and prepare individual paperwork for closing of shift according to hotel standardsComplete all tasks and duties on the shift checklist in a timely and efficient mannerMaintain a clean work areaCommunicate clearly with other departments including Night Security.Have knowledge of emergency procedures and assist when neededPerform duties, special assignments and projects as requested by managementSchedule3 overnight audit shifts per week (10 pm – 8 am and or 11 pm – 7 am) Sun., Mon. and TuesdaysOptional 1–2 evening front desk shifts (typically 2 PM – 10 PM) for full-time statusWe are proud to offer competitive wellness options and perks for both our Part Time and Full Time employees:Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employeesEOS Family Matters Program of 3+ months fully paid parental leave for new parentsRetirement savings option of 401k with employer match of up to 4% for all employeesComplementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employeesOptional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options Company-funded Employee Assistance Program for life challenges and mental health resources Additional Health & Wellness benefits including prescription and gym membership discounts Competitive wages with ongoing market analysisAnnual performance evaluations with eligible compensation adjustments EOS Employee/Immediate Family Lodging Rates as low as $59 per nightEOS Friends and Family Lodging DiscountsEOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travelDiscounted lodging rates from New England Inn & Resort Association partners Pathways for growth and professional development including structured training and EOS Educational Reimbursement ProgramInternal referral bonus programs up to $500 per referral Incentive opportunities for both hourly and managerial roles Supportive, open workplace culture with flexible and understanding work-life equality CompensationThis is an hourly position with the opportunity for full-time hours and a potential wage range of $20.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.Job QualificationsMust be able to work 3 overnight audit shifts per week. Hours are flexible to be 10 pm – 8 am and or 11 pm – 7 am on Sundays, Mondays, and Tuesdays.Must be highly responsible and reliableA minimum of 2 years in a customer service focused role and/or related hospitality experienceMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectivesMust be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessaryAbility to attend to guests, employees and management in an attentive, courteous and service-oriented manner which requires customer service as well as written and oral communication skillsComputer literate in Opera and Microsoft applicationsAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow employees and departmentsAbility to access and accurately input information into a computer using Excel software and other various software programsProficient in basic mathematical and calculator skills to prepare mathematical calculations without errorProficient in Office machines: operate calculator/10-key by touch, copier, fax, telephoneMust possess the ability to post and balance large amounts of charges efficiently and accuratelyFlexible schedule (Overnight is a must, Weekends & Holidays)Ability to lift, pull, bend, and push moderate weight and stand and or sit for 8 hours or more a day