Concierge

Job SummaryGuest Experience & Concierge ServicesServe as a welcoming, knowledgeable presence for guests before, during, and after arrivalProactively identify guest needs and opportunities to elevate the stayCommunicate with appropriate departments and employees to ensure guests’ experience are above and beyondProvide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiencesArrange special amenities, transportation, special requests, and custom guest experiencesSupport VIP, repeat, and special-occasion guests with an enhanced service levelAssist with guest issue resolution and service recovery when appropriateMaintain alignment with Front Office SOPs and Resort service standardsCollaborates closely with Front Office and Activities InternsKnowledge Base & Information ManagementMaintain and curate guest-facing information spacesBe knowledgeable of information and ensure it is accurate, current, brand-aligned, and seasonally relevantPartnering with Reservations, Front Office, Marketing, F&B and Activities, ensure updates related to hotel offerings, hours, events, and local partnershipsOwn and utilize GIR platform to track and follow up on guest requests as a part of our commitment to delivering exceptional guest experiencesResort-Hosted Events & ExperiencesSupport hotel-hosted events and experiencesServe as a guest liaison during eventsShare guest feedback and insights with leadershipCollaboration & InitiativeOperate as a self-directed role with strong ownership and accountabilityCommunicate proactively with leadership regarding guest trends and opportunitiesWork collaboratively across departments to ensure consistent guest messagingWe are proud to offer competitive wellness options and perks for both our Part Time and Full Time employees; Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employeesEOS Family Matters Program of 3+ months fully paid parental leave for new parentsRetirement savings option of 401k with employer match of up to 4% for all employeesComplementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employeesOptional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options Company-funded Employee Assistance Program for life challenges and mental health resources Additional Health & Wellness benefits including prescription and gym membership discounts Competitive wages with ongoing market analysisAnnual performance evaluations with eligible compensation adjustments EOS Employee/Immediate Family Lodging Rates as low as $59 per nightEOS Friends and Family Lodging DiscountsEOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travelDiscounted lodging rates from New England Inn & Resort Association partners Pathways for growth and professional development including structured training and EOS Educational Reimbursement ProgramInternal referral bonus programs up to $500 per referral Incentive opportunities for both hourly and managerial roles Supportive, open workplace culture with flexible and understanding work-life equality CompensationThis is an hourly position with the opportunity for full-time hours and a potential wage range of $20.00 to $23.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.Essential Functions Of The JobAbility to remain standing for up to 8 hoursAbility to remain seated for up to 8 hoursAbility to move quickly based on guest needsAbility to regularly move and lift up to 50 lbs.Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shiftAbility to view a digital computer/tablet screen for extended period of time, up to 8 hoursAbility to communicate and exchange information effectively, often in a public/group settingAbility to work flexible hours based on business needs including midweek, weekends and holidaysTechnology And Equipment UsedComputerMicrosoft Office (Outlook/Word/Excel)Printer/Scanner/CopierMulti-line phone systemPoint of Sale SoftwareCredit Card ProcessorWorking EnvironmentWork will primarily take place in the hotel/resort in both guest-facing and employee back of house areas.Professional office environmentFrequent use of the phone and time spent calling and speaking with guestsSome exterior work with exposure to extreme temperatures and weather conditionsKey Skills & Experience RequiredPrevious hospitality or guest services experience preferredProfessional and warm service styleProactive service styleThe ability to compose correspondence in a business professional mannerExcellent communication, organization, and problem-solving skillsStrong knowledge of Manchester, VT and surrounding areasComfortable using hotel systems and digital platformsAbility to multitask in a fast-paced environmentHigh School diploma/GEDEqual Opportunity Employer