Office Specialist

Title: Office Specialist 2. | Start Date: Monday / Wed Next week. Take the next step in your career now, scroll down to read the full role description and make your application. No client interview| Internal Interview Office Timings: M-F 8am – 5pm at our downtown Boise location (450 W. State St., Boise, ID 83702). Experience : 1-2 years of exp will suffice. Job Description DOMAIN 1: CERTIFICATE ORDER FULFILLMENT Yes/No % Review requests to determine if customers are eligible to receive certificates. This may require researching a variety of sources to resolve problems including: Comparing signatures on identification to signatures on request forms to determine if the person who signed is the same person on the ID. Searching Bureau certificate information and certificates from other jurisdictions to establish proof of relationship YES 50% Conduct searches for certificates and orders on Bureau computer systems. Carefully compare the information provided by the customer to the information in the system and investigate discrepancies before the product goes out to the customer. YES Print and seal certified copies of requested certificates and attachments, match them with the proper receipt and ensure they are mailed to the correct address provided by the requestor. YES Be able to file and retrieve physical and scanned order information YES Facilitate transfer of requests for Apostille to the Idaho Secretary of State YES DOMAIN 2: MAIL AND PAYMENT PROCESSING Yes/No % Determines correspondence distribution action, sorts, counts, and delivers to appropriate area. YES 35% Determines if monetary instruments received are adequate for deposit. YES Input's payment data on computerized system and ensures its accuracy. YES Balancing materials are turned in at the end of your shift, ready for balancing the next day. YES Searches computer indexes to locate records and customer orders. YES Scans paper documents and verifies that scanned documents are clear and legible. Makes copies of paperwork and distributes as needed. YES DOMAIN 3: FILING Yes/No % Uses alphabetical, date and numerical systems to organize paper and electronic correspondence documents. YES 5% Updates filing systems, and storage systems for documents as needed. YES DOMAIN 4: MISCELLANEOUS Yes/No % Resend Certificates that have not been received by customers. YES 10% Maintain confidentiality of Idaho Vital Records information as outlined in Idaho Code §39-270 and IDAPA 16. YES Be able to accurately monitor, identify and correct data errors in the Bureau’s computerized systems. YES Be able to explain Idaho law and rule as it applies to the Vital Records program to customers, agencies, and co-workers. xywuqvp YES Use PDF software to manage certificate orders. YES Other duties as assigned YES