Deskside IT Support

On‑Site Deskside Support Technician (3‑Month Contract)On-Site Location: Irvine, CAPosition OverviewWe are seeking an experienced On‑Site Deskside Support Technician for a 3‑month short‑term contract to provide hands‑on technical support at a customer site. This role is 100% on‑site and supports end users with hardware, software, and basic network and telephony issues.Key ResponsibilitiesProvide IT deskside support for hardware, software, and related computer systems; support may also be delivered via email, chat, or phone as neededPerform Install, Move, Add, and Change for both in‑house and remote usersRespond promptly to service requests and incidents, ensuring timely resolutionConfigure, install, maintain, troubleshoot, and support workstations, laptops, mobile devices, and peripheralsProvide technical assistance during installation/conversion as requested for in-house and remote usersUpgrade or install new equipment and be ready to operate according to scheduleCreate and maintain accurate IT service tickets for computer systems repairs, upgrades, new installations, and solutions providedPrioritize IT Service requests and escalate issues appropriatelyWork directly with hardware and software vendors to resolve complex issues with the user's computer systemMaintain and manage IT asset inventory, including receiving, tracking, relocation, and disposal of equipmentTerminate, decommission, or relocate IT assets as requiredProvide Tier 1 support for Network/LAN and telephony issuesDeliver Tier 2 and Tier 3 deskside support as needed, ensuring all work meets defined SLA requirementsSupport IT projects and business initiatives under the direction of IT management)Qualifications & RequirementsStrong ability to troubleshoot PC hardware, software, and basic network issuesProficiency with Microsoft technologies, including:Windows OSActive Directory (AD)Group Policy Objects (GPO)Microsoft Office SuiteExperience supporting enterprise environments with 500+ users2+ years of deskside or end‑user support experience preferredStrong communication and customer service skills, with the ability to explain technical issues clearlyU.S. Citizen or Permanent Resident requiredOn‑site support required; remote work is not available for this roleAbout GSTGolden Star Technology Inc. (GST), headquartered in Cerritos, CA, is a leading provider of IT and AV solutions and services for small and mid-sized businesses, enterprises, government agencies, and educational institutions. Since 1985, GST has built a strong reputation through a broad portfolio of products, custom configurations, and exceptional customer service across industry-leading technology solutions.For more information, please visit www.gstinc.com.Job Posted by ApplicantPro