Part Time Field Technician

Pomeroy is seeking a skilled part time Field Service technician to support our retail clients. This requires traveling to retail sites to provide various types of IT support such as POS, Low Voltage, Hardware/Software, Printer, A/V support, etc. Will consider candidates with limited availability but the more flexible the better! MUST HAVE RELIABLE TRANSPORTATION AND CLEAN DRIVING RECORD. Schedule: Part time, 10-30 hours per week MAX Hours are based on volume of service calls Will consider candidates with limited availability but the more flexibility/availability the better. Requirements: 1+ year of IT support which can include Service Desk, Low voltage, POS Support, Break/Fix, experience. Hardware/Software/Basic Network troubleshooting experience Able to pass various certification tests (Weights & Measures, etc.) Ticket Tracking experience Excellent customer service skills to properly interface with end-user customers. Strong verbal and written communication skills. High School Diploma or equivalent Must be safety oriented and possess a clean Motor Vehicle record along with reliable transportation. Must have valid license, registration, and auto insurance. Other Qualifications: Prior low voltage experience with voice/data cabling experience is a plus. Certifications such as A+, Net+, Server+, or similar are a plus Strong documentation skills for ticket tracking Strong sense of urgency in managing and meeting our Service Level Agreements (SLA). Ability to work in adverse repair/installation environments and diffuse stressful situations. Physical Demands: Able to lift and carry up to 50 pounds when needed. Able to sit for extensive periods of time while driving. Able climb a ladder up to 15' high when needed. Able to operate and work from an aerial work platform when needed. Responsibilities Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Keep accurate records for mileage re-imbursement and keep vehicle properly maintained which includes cleanliness and regular maintenance intervals. Troubleshoot and break/fix to maintain IT hardware/software support for our customers in a retail/office/warehouse type environment. Follow company guidelines and procedures for maintaining assigned IT inventory. IT Asset management such as shipping out defective parts in a timely manner, return of good parts no longer needed, keeping accurate records of inventory movement etc. Front line end user support Utilize a web-based ticketing system to run service calls within their assigned zones. Ensure tickets are maintained and updated daily Part time, 30 hours per week MAX Hours are based on volume of service calls We provide retail-oriented technology services 24/7/365 so willingness to work days/evenings/weekends/holidays is a plus Will consider candidates with limited availability. Job Type: Part-time Pay: $22.00 per hour Expected hours: 10 – 30 per week Schedule: Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Weekdays Weekends as needed Experience: POS Support: 1 year (Preferred) Field Tech: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Relocate: Birmingham, AL: Relocate before starting work (Required) Willingness to travel: 100% (Preferred) Work Location: In person