Service Dispatch Coordinator

About Our Client:The organization is a Security and IT Managed Services Provider focused primarily on delivering cybersecurity services to the Defense Industrial Base. It addresses challenges related to compliance and threat mitigation by integrating efforts and eliminating redundant security practices that may weaken an organization''s security posture. The organization guides clients on optimizing security investments and improving their overall security measures. It is experiencing rapid growth and expanding its team.About the Opportunity:The Service Dispatch Coordinator is responsible for optimizing the use of internal and field technical resources by managing and dispatching incoming service requests. This role ensures timely and effective responses to client needs, coordinates schedules for technical staff, and maintains communication with customers to support service delivery and satisfaction.Responsibilities:• Coordinate schedules of remote and field technical resources• Create and assign service requests received via phone, email, or other channels• Escalate technical support tickets related to desktop and network issues• Organize technician schedules for efficiency and productivity• Communicate with customers regarding incident progress and service notifications• Serve as a point of contact for client service requests• Monitor open service tickets and escalate as needed to meet SLA requirements• Report on IT support resource utilization and service request completion• Ensure timely entry of time and expense records• Provide same-call resolution support when applicable (e.g., password resets)• Perform additional duties as assignedRequirements:• Excellent customer service and communication skills• Experience in a Managed Services environment with knowledge of IT support tools and practices• Ability to match technical resources appropriately to issues• Positive attitude and self-motivation to work in a fast-paced environment• Teamwork and effective communication abilities• Proficient typing skills for accurate service request entry• 1-3 years of customer service experiencePay Range and Compensation Package:• Budgeted Pay Range $45,000—$65,000 USDEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.