Implementation Project Manager

Overview In this role you will lead enterprise-scale supply chain visibility deployments for Global 1000 clients, guiding programs from contract through hypercare. You’ll own budgets, schedules, risks, and cross-functional delivery, ensuring on-time, in-scope implementations and strong stakeholder engagement. You’ll drive adoption of our standard methodology while tailoring approaches to customer needs, delivering measurable ROI and improved logistics efficiency. This is a high-impact, cross-team role in a mission-driven, customer-obsessed organization. Compensation / Benefitsstock optionsextensive medical, dental & vision benefits401k with employer matchgenerous PTO and global recharge dayspaid parental leavewellness stipend and volunteer days ResponsibilitiesOversee end-to-end delivery of enterprise implementations from contract to go-live and hypercareDevelop and maintain program plans with schedules, resources, budgets, risks, and milestone trackingManage budgets from ~$150K to $1M+ and monitor burn rates and scope changesLead governance sessions with executives and cross-functional reviewsCoordinate cross-functional delivery teams across time zonesEstablish and monitor KPIs and post-implementation value metricsIdentify and mitigate project risks including technical integration and dependenciesManage change control processes and contract amendmentsPromote FourKites' implementation methodology while accommodating customer-specific needsFacilitate customer executive governance, design workshops, UAT, go-live planning, and post-implementation reviewsBuild stakeholder relationships and coordinate handoffs with Sales and Customer SuccessDevelop status reporting for executives with dashboards and risk summariesForecast resource needs 3–6 months ahead and optimize portfolio allocationsGuide technical teams through ERP integrations (SAP, Oracle, JDA/Blue Yonder, etc.) and data mappingsOversee data mapping, validation, and carrier onboarding incl. EDI 856/214 and API integrationsManage production cutover, go-live readiness, and hypercare supportCollaborate with Product Management on improvement of delivery playbooks and templatesMentor junior team members and support capacity planning with cross-functional teams Key requirements7+ years of project management experience delivering enterprise software implementations3+ years in supply chain, logistics, transportation, or ERP environmentsProven track record managing project budgets of $100K+ with executive reportingExperience managing 3–5+ concurrent enterprise implementationsDeep understanding of ERP systems and data flows with integration patternsFamiliarity with transportation modes (FTL, LTL, intermodal, ocean, air) and logistics docs (BOL, POD, ASN/856, 204)Experience with SaaS implementation models (discovery to go-live)Strong proficiency with PM tools (Jira, Asana, MS Project, Salesforce)Willingness to travel 10–20% to customer sitesExecutive communication and stakeholder managementStrong organization and meticulous documentationCustomer-focused mindset and relationship buildingJiraAsanaMicrosoft Project