Program Manager

Technical Delivery ManagerLocation: Cleveland, Ohio Below is the updated job description: Program Manager Managed Services (Onsite, Customer?Facing)Role Overview: The Program Manager is an onsite, customer?facing leader responsible for the overall governance, delivery oversight, and commercial management of a multi?year Managed Service program. Key Responsibilities: Provide leadership and direction for the Managed Service program. Ensure delivery of services in line with agreed service level agreements. Manage relationships with key stakeholders and customers. Oversee project management and delivery teams. Drive continuous improvement initiatives to enhance service delivery. Required Skills and Experience: Proven experience in program management within a Managed Service environment. Strong customer relationship management skills. Excellent communication and interpersonal skills. Ability to manage complex projects and deliver results under pressure. Strong analytical and problem-solving skills. Requisition ID: [Removed]