Application Support Engineer

Role DescriptionJob Title: Application Support EngineerLocation: Charlott, NCJob DescriptionProvide golive and post golive hypercare support for RPA and Mendix applicationsMonitor application performance and stability during deployment windowsCoordinate with business stakeholders developers infrastructure teams and vendors to resolve deploymentrelated issuesEnsure successful transition from project implementation to steadystate operationsUser Acceptance Testing UATCoordinate and facilitate UAT activities with business users and stakeholdersTrack UAT defects and ensure timely remediationPrepare UAT test plans execution reports and signoff documentationSupport business teams during validation and acceptance activitiesServiceNow Incident Request ManagementManage ServiceNow for incidents requests problem tickets and change recordsPerform L2L3 troubleshooting of applicationrelated issuesEnsure SLA compliance and timely resolution of ticketsConduct root cause analysis RCA for recurring issues and implement preventive actionsEnvironment Application SupportSupport setup configuration and maintenance of Development UAT and Production environmentsCoordinate application deployments and release activitiesWork closely with infrastructure security network and database teams to ensure application availabilityMonitor application health and troubleshoot performance issuesInfrastructure OS Patching CoordinationCoordinate monthly OS patching activities with infrastructure teamsAssess application impacts due to patching or maintenance activitiesPlan and communicate maintenance windows to stakeholdersValidate application functionality post patching and upgradesChange Release ManagementParticipate in CAB meetings and support change management processesReview deployment schedules and implementation plansEnsure rollback plans and deployment documentation are maintainedOther DetailsActual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):Benefits And PerksComprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.