Director of Quality, Developmental Services

BenefitsCompetitive payGenerous paid time offMedical, dental, and vision insuranceRetirement plan with employer matchEmployer paid life insuranceEmployer paid short term and long-term disability insuranceEmployee Assistance ProgramCareer development opportunitiesFree clinical supervision towards licensureLoan repayment and tuition assistance programAward winning worksite wellness programInclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committeeRewarding experience making a difference in the community.Why Join UCS?Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County. As a proud affiliate of Vermont Care Partners, a statewide network of 16 non-profit community-based agencies, we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.Job OverviewThe Director of Quality for Developmental Services (DS) is a senior leadership position responsible for ensuring the integrity, compliance, quality, and consistency of all Developmental Services programs and services. This role carries both internal leadership responsibilities and external accountability to state oversight entities. The Director of Quality for DS provides independent, system-wide oversight of client services, documentation, regulatory compliance, and risk management practices. The role ensures that all services meet applicable Medicaid rules, Vermont regulations, and contractual obligations, and that systemic issues are identified, corrected, and prevented.Key ResponsibilitiesDivision-Wide Quality OversightProvide leadership and oversight of quality assurance and quality improvement across all Developmental Services programs.Ensure consistent practices in client placements, service coordination, service delivery, monitoring and support.Establish and enforce standards for quality, compliance, and documentation.In coordination with the Director of DS, establish and monitor KPIs and benchmarks to evaluate the effectiveness of services and identify areas for improvement.Comprehensive Client Record and Service ReviewLead and oversee the review of all Developmental Services client records, including service assessments, service plans, budgets, progress notes and encounter data.Ensure continuity of care, accuracy and completeness of documentation, and compliance with Medicaid rules and applicable regulations.Identify discrepancies, risks, or non-compliance and require corrective action.Coordinate with Service Coordinators, Direct Support Professionals and other staff to resolve identified issues; promptly escalating unresolved concerns.Public Safety and Regulatory ComplianceConduct timely and comprehensive reviews of Public Safety/Act 248 records and Peggy's Law disclosures.Ensure all documentation is accurate, appropriate, and aligned with client needs and regulatory requirements.Oversee compliance with all federal, state, and local regulations governing Developmental Services and program designation requirements.Oversee internal and external audits and inspections, including preparation for program redesignation and group home licensing.Policy Development and ImplementationLead the development, implementation, and monitoring of policies that promote best practices in service delivery and quality assurance, including a Client Placement Policy and Checklist.Ensure consistent application of policies across the division.Monitor effectiveness and update policies as needed to ensure compliance and best practice.Training and Workforce Competency OversightOversee the Developmental Services training program to ensure training plans are consistently implemented and effective, training content is current and compliant, and staff competency is documented and maintained.Ensure training progress and outcomes are documented and reviewed at least semi-annually with executive leadership and the Board of Directors.Monitoring, Reporting, and Continuous ImprovementProvide regular, structured reports to MFRAU, Developmental Services Oversight Monitor, Agency Leadership, Department of Disabilities, Aging, and Independent Living, Developmental Services Local Program Standing Committee, and Agency Board of Directors.Meet required reporting timelines including initial review timelines following hire, ongoing periodic reporting (monthly status updates until compliance benchmarks are met).Utilize data to identify trends, risks, and opportunities for system improvement.Performance Evaluation and AccountabilityPrepare and submit formal written performance evaluations of Developmental Services quality systems and improvements within six (6) months of hire, annually thereafter.Participate in and support external performance evaluations conducted by MFRAU and the DS Oversight Monitor.Collaboration with Oversight EntitiesWork collaboratively and transparently with MFRAU, DS Oversight Monitor, Department of Disabilities, Aging, and Independent Living.Provide access to records, documentation, and information as required.Participate in internal and external meetings and reviews as required by the agency, funders, and other oversight entities, including MFRAU and DAIL.Authority and LeadershipExercise authority to review and evaluate all DS services and documentation, require corrective actions, and recommend system and operational changes.Collaborate with agency leadership and the state to define and expand the role's authority as needed to meet compliance obligations.Risk ManagementIdentify potential risks to service quality and client safety and develop strategies to mitigate these risks in coordination with the Compliance Officer and the Director of DS.Lead investigations to incidents, complaints, and grievances, ensuring appropriate corrective actions are taken.Maintain a risk register for the DS Division and regularly review and update the DS Division Risk Management Plan.Job QualificationsBachelor's Degree in a relevant field (Healthcare, Administration, Social Work, Public Health); Master's degree preferred.Minimum of 5 years experience in quality assurance, performance improvement, compliance, risk management, and incident review, preferably within a DS or healthcare setting.Valid driver's license and First Aid/CPR/AED certification to be obtained within three months of hire.In-depth knowledge of quality improvement methodologies, regulatory standards, EHR systems, and Developmental Services systems of care; strong knowledge of DS systems of care, Vermont regulations (preferred), and Public Safety/Act 248 and Peggy's Law requirements or the ability to develop expertise quickly.Strong leadership, communication, and analytical skills; ability to work collaboratively and influence change.J-18808-Ljbffr