Project Manager - Customer Operations

roject Manager, Customer Operations – TWG InfrastructureWhere Infrastructure Projects Meet Exceptional Customer ExecutionTWG Infrastructure, a division of The Will Group, is seeking a highly organized and customer-focused Project Manager, Customer Operations to lead projects from quotation through fulfillment and delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes pride in delivering a seamless customer experience.You will serve as the central coordinator between customers, sales, quotations, finance, warehouse operations, and manufacturing partners to ensure projects are executed accurately, efficiently, and on schedule.If you are someone who enjoys ownership, accountability, collaboration, and making real-time decisions that impact project success — we want to hear from you.About TWG InfrastructureThe Will Group has spent nearly four decades building a reputation as a trusted partner across the construction, utility, lighting, and infrastructure industries. Guided by our philosophy, “Where There’s A Will, There’s A Way,” we bring ingenuity, responsiveness, and operational excellence to every project.TWG Infrastructure represents a premier portfolio of infrastructure manufacturers including Acuity, Holophane, ChargePoint, Valmont Structures, Ubicquia, Cyclone Lighting, Utility Structures, and many others.Our clients include:Illinois Department of Transportation (IDOT)Chicago Department of Transportation (CDOT)Illinois TollwayMunicipalities throughout the MidwestUtilities and energy providersElectrical contractorsDevelopers and engineering firmsWhat You’ll DoProject Ownership & ExecutionManage the full customer project lifecycle from quote to deliveryCoordinate timelines and project flow across internal teams and manufacturersMonitor orders proactively and resolve risks before they impact deliveryMaintain accurate project documentation and status trackingQuote-to-Order ManagementReview purchase orders against quotations and specificationsResolve discrepancies and ensure commercial accuracyMake real-time order decisions within approved pricing parametersCollaborate with quotations and sales teams when changes impact scope or pricingCustomer CommunicationServe as the primary point of contact throughout the project lifecycleProvide proactive updates on lead times, scheduling, and deliveryResolve customer issues quickly and professionallyBuild long-term customer relationships based on trust and responsivenessCross-Functional CollaborationPartner with sales, finance, warehouse operations, and manufacturing partnersAlign customer expectations with operational capabilitiesEscalate and drive resolution for complex project issuesWhat Success Looks LikeHigh order accuracy with minimal reworkOn-time project deliveryImproved speed of quote-to-order conversionStrong customer satisfaction and retentionReduced operational bottlenecks and escalationsMargin protection and pricing complianceQualificationsRequiredStrong interpersonal, verbal, and written communication skillsAbility to manage multiple priorities in a deadline-driven environmentAdvanced problem-solving and organizational skillsHigh attention to detail and commercial awarenessProficiency in Microsoft Excel, Word, and OutlookAbility to work independently while collaborating across teamsPreferredBachelor’s degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related fieldExperience in:Project ManagementCustomer OperationsOrder ManagementAccount ManagementEngineering or construction-related industriesAbility to interpret project plans and specificationsCompensation & BenefitsSalary Range: $75,000 – $95,000 annuallyComprehensive benefits package includes:Medical, Dental & Vision InsuranceLife Insurance401(k) with Company MatchGenerous PTOPaid Volunteer Time Off10.5 Paid HolidaysContinuing Education ReimbursementCareer Growth OpportunitiesWhy Join TWG Infrastructure?At TWG Infrastructure, you won’t just process orders — you’ll help drive critical infrastructure projects that impact communities across the Midwest.We value people who:Take ownershipSolve problems proactivelyCommunicate effectivelyThrive in collaborative environmentsCare deeply about customer successIf you’re ready to join a growing organization where your work directly contributes to operational excellence and customer satisfaction, apply today.Compliance Statement (Illinois AI Notice Requirement Effective Jan. 1, 2026)The Will Group does not use artificial intelligence in any way that discriminates against applicants based on protected characteristics and complies fully with all applicable federal, state, and local nondiscrimination laws. All final hiring decisions will be made by a human. Applicants may contact Human Resources with any questions regarding our use of artificial intelligence (if any) in the hiring process. This notice is provided in compliance with Illinois law.