Family & Youth Case Manager

We are seeking a dependable, compassionate, justice seeker to join our team! The main role of a Case Manager is matching fostering families/youth in foster care with community volunteers in Cleveland Angels’ relationship-based programs, “Love Box” (holistic foster/kinship family support) and “Dare to Dream”(mentorship for youth in foster care ages 11-22yrs).Case Managers provide ongoing support for the match through thoughtful & individualized facilitation of an initial meet-up that establishes baseline needs of the program participants, conducting the training of all volunteers, monitoring the ongoing successes and challenges within matched cases, & providing coaching and resources on a regular basis to empower both the program participant(s) and the volunteers/mentors supporting them. Case Managers engage volunteers and families in regular dialogue about progress and impact of the Cleveland Angels program. This also involves engaging with confidential information responsibly, identifying appropriate resources and trauma-informed training as needed, gathering stories to be used in impact reports and volunteer recruitment, and tracking data points that inform the success of our program models. Above all, Case Managers serve as a caring guide, resource and touchpoint of support for the families/youth and volunteers on their caseload.Major DutiesVolunteer Recruitment & OnboardingEnsure volunteers complete all on-board requirements. Serve as liaison between volunteer, foster family and placement agency.Assist with recruiting new volunteer/volunteer groups. Ability to speak about vprograms during networking and/or presentations for volunteer recruitment.Facilitate Matching & Ongoing Program NeedsGather foster family referrals and/or foster youth information including their background information, needs, and child information to determine the best volunteer match to meet their needs.Facilitate needs assessment/initial meet-up between foster family/youth and volunteer/mentor and conduct orientation for volunteer groups/mentors. These may be held in the evenings or on weekends due to the volunteer/ foster family availability.Engage in discussions around sensitive topics including child abuse, neglect, trauma, mental health, poverty, substance abuse, trust-based relational intervention, rehabilitation, social adjustment, therapeutic needs, child demographics, case trajectory, family preservation and child relational concerns. Utilize these discussions to advocate and make decisions for the best interest of the client.Maintain case history records and assist in preparation of organizational impact reports.Conduct ongoing monitoring of volunteer contact and tracking of relational outcomes for children/youth in the Cleveland Angels program.Identify and collaborate with other local partners to provide resources to families and youth referred to Cleveland Angels.Engage Community PartnersBuild and maintain partnerships with local CPAs (child placement agencies) and other child welfare organizations.Attend and serve at events including fundraising, community awareness initiatives, events for families, youth, and children which can sometimes occur over weekends or evenings.Supervise and mentor case management interns as needed.RequiredPersonal TelephonePersonal Laptop / portable computer/tabletPersonal car, valid driver license, insuranceAbility to pass State and Federal background checksPrograms used on the job (training provided)G-SuiteMailchimpProject Management SoftwareApricot 360 (Data Tracking Software)Skype/ZoomMinimum QualificationsAssociate Degree and 2+ years of related experienceBachelor's Degree and 1 + year of related experienceMaster’s Degree and 6+ months of related experienceA background in social services or related fields is preferred but not required.Job Type: Full-timeLocation: Hybrid Schedule – Your remote workspace, and Cleveland Angels’ Office at Tyler Village Complex, 3615 Superior Ave, Cleveland, OH 44114