Manager, IT Services

POSITION LOCATED IN SOUTHAVEN, MISSISSIPPIReady to Lead IT Innovation? Join Our Team Today!Are you a visionary IT expert with a passion for innovation and a talent for leading high-performing teams? This is your opportunity to take charge as our Manager, IT Services and shape the technological landscape for Bradford Health Services. Are you up for the challenge?Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. We currently have an immediate opening for an IT Manager at Woodland Recovery Center located in Southaven, Mississippi.Just as each treatment plan is different, each career path at Bradford is different. Take a step forward in your career with Bradford Health Services.Job Summary:As the IT Manager at Woodland Recovery Center, you will play a pivotal role in shaping and optimizing our Information Technology systems. Reporting directly to the Chief Executive Officer, your expertise will be essential in designing, configuring, and deploying cutting-edge hardware and software solutions. Your primary responsibilities will involve providing Level 1 and 2 Help Desk support, troubleshooting network issues, and ensuring smooth operations of servers and other critical IT components.Duties/Responsibilities:Hardware- advanced knowledge of all hardware supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of firewalls, switches, servers, SANs, routers, wireless access points, etc.Software-advanced knowledge of all software supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of Active Directory, Azure, Backups, SD-WAN, end point protection, MDM, MFA, DHCP, DNS, Group Policy, etc.Networking-advanced knowledge of configuration, deployment, maintenance, and troubleshooting of wired and wireless networkingHelpdesk/Desktop supportServers- advanced knowledge of configuration, deployment, maintenance, and troubleshooting of servers; domain controllers, file servers, print servers, anti-virus, application servers, other service appliancesOn-call Rotation-monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department; primary on-call escalation for onsite needsVendor Relationship-maintain relationship with managed service vendors and support escalation procedures with vendorsStandard Operating Procedures and Policies- oversee standard IT operating procedures and policies to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities ariseBusiness Requirements- analyze business requirements and architect technology and business process improvementsCustomer Service and Team Oriented-Provide a high-level of customer service to Bradford Health entire workforce; work within a virtual team while thinking broadly about overall company benefits of technology improvementsExperience with Microsoft Windows Operating Systems, Active Directory, DHCP, DNS, local/group policy, Anti-virus software, remote administration tools, mobile management platforms, computing asset management, Zoom teleconference and phones, Office suite of applications, othersNetworking- basic to intermediate level of understanding and troubleshooting with computer wired and wireless networkingServer Administration- basic to intermediate level of understand and troubleshooting with servers; domain controllers, file servers, print servers, anti-virus, application servers, other server appliancesOther duties as assigned.Required Skills/Abilities:Must have at least 10 years' experience in IT rolesPreferred skills in:Microsoft Systems and SupportCisco and Ubiquiti NetworkingLansweeper Help Desk Asset ManagementMiradore MDMSophos and CheckPoint EndPoint Security ClientsHP and Dell Computing AssetsWindow 10 or greaterVMwareVeeamManage EngineOthers Education:Associate degree preferred; advanced certifications evaluatedPhysical Requirements:Will need to be able lift heavy computer equipment occasionally, such as UPS and other like weighted itemsWill require some traveling to other sites and walking from building to building in large facilities Please Note: If recovering, two (2) years of continuous verifiable sobriety. We Offer:A competitive salary plus benefitsGenerous Paid Time OffProfessional growth opportunities