Communications & Intake Coordinator

Trustpoint has several immediate openings with a busy and collaborative legal services organization in Newark, NJ, in their search for Communications & Intake Coordinators to join their onsite team on a contract-to-possible hire basis. This role provides essential support and communication to clients a fast-paced litigation support environment. The ideal candidate is detail-oriented, empathetic, and thrives in a client-facing role. Successful candidates will have previous experience in high-volume communications or intake.Responsibilities:Serve as the first point of contact for new clients, providing guidance and updates throughout the litigation processConduct intake calls, gather case details, and enter data into SalesforceHandle outbound and inbound calls in a professional and efficient mannerAssist with pre-litigation investigations, draft correspondence, and review medical and legal documentsManage scheduling and calendars, ensuring case files remain accurate and up to dateMaintain a professional and responsive rapport with clientsQualifications:Prior experience in a call center, legal or professional services environment, preferably in a client-facing capacityExperience working with medical records is a plusStrong organizational skills and attention to detailExcellent written and verbal communication skillsExperience with Salesforce or similar case management softwareTech-savvy, with the ability to manage confidential information with discretionDetails:Contract-to-possible hire roleExpected start date of 3/30Onsite position in Newark, NJHours: 9am – 6pm, Monday – FridayCompensation is expected to be 20-23/hr, commensurate with experienceTrustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.