Inside Sales Representative

Zingerle Group (ZG) is growing and looking for Inside Sales Representatives who would be excited to join our North American division. Opportunities available are based out of Charlotte, North Carolina, and Denver, Colorado, with positions varying between in-office, remote and hybrid schedules. The Inside Sales Representative plays a pivotal role in our sales organization, tasked with responsibilities to support inbound lead engagement and discovery, as well as small to mid-size business (SMB) customer development and management. The ideal candidates may have experience through prior sales roles or similar skills such as customer service or retail management. This role will virtually engage with online customers, find optimal ZG product solutions, and develop long-term repeat business relationships. These are full-time, primarily in-office positions in either Charlotte, North Carolina or Denver, Colorado. Zingerle Group allows for remote flexibility as needed. Position Overview Inside Sales with SMB Customers Manage Inbound Leads and Opportunities Online Sales and Service Experience Product Selection and Technical Support Strengthen B2B Customer Relationships Excellent Sales Team Collaboration Self-Motivated and Goal Oriented Drive On-Target Revenue Results Product and Process Improvement Feedback Offseason Sales Prospect & Development Assigned State(s) for Sales Territory Reports to Division Sales Director Experience and Skills Desired Proven Sales and/or Service Skills Excellent Customer Response Time Comfort with Online Sales Procedures Maintain and Guide on Product Knowledge Ability to Develop and Grow Accounts Record of Exceeding Sales/Service KPIs Excellent Communication Skills Thriving in High-Growth Organization Proficient with CRM and MS Software Professional Verbal and Written Skills Well Organized and Detail-Oriented Bachelor’s Degree or Equivalent Experience Read the full job description and requirements over the following pages. About the Company Zingerle Group is a global leader in the manufacturing of professional canopy tents, mobile structures, and folding furniture for clients throughout many different industries. With innovative construction, high-quality materials, a commitment to sustainability, and entirely in-house craftsmanship, we lead the premium equipment market in Europe and are positioning ourselves for the same in North America. In 2017, we launched our US-based Sales and Distribution from Charlotte to serve our fastest-growing markets. Today, we manufacture and bring to market our three brands: Mastertent®, Ecotent®, and RUKU1952®. As a team of down-to-earth, hardworking problem-solvers, our professionals are excited and driven by the potential of the North American market. The quality and versatility of our product lines create a vast market potential that we are just beginning to tap. We are on a mission to ensure that every business knows about our professional-grade, easy-to-use products, building Zingerle Group into a powerhouse of brands across the largest outdoor market in the world. Since our start in 1948, Zingerle Group has carried traditions of a hardworking, passionate, and fun atmosphere where we celebrate the products we make, the customers we serve, and our team members around us. Learn more about us and our brands at https://zingerle.group/en-us. Your Role We are looking for Inside Sales Representatives that are talented and thoughtful with customer service as well as dynamic and engaging in sales skillsets. Inside Sales is responsible for initial engagement and discovery of inbound customers, where they will develop their assigned leads and propose product solutions that best serve customer needs. An Inside Sales Representative develops client rapport with valuable product suggestions and timely service, and then maintains customer satisfaction with comprehensive order monitoring, ensuring that orders are fulfilled and delivered in a manner that meets and/or exceeds client expectations. As the point of contact, they also take the lead in nurturing and developing customer relationships to increase the lifetime value of each client to our company. This sales professional will be based out of either our Charlotte, North Carolina or Denver, Colorado offices, focusing on responsibilities of: Thrive as an Inside Sales Rep with the product line of Mastertent, Ecotent & RUKU1952 Manage inbound lead qualification for an assigned territory and returning business Conduct lead discovery and provide product education to bring value with online customers Gain a comprehensive understanding of our products and service capabilities Develop sales opportunities, propose quotes and negotiate final pricing and terms Manage accounts as the primary point of contact from new quotes to order delivery Assist customers to find resolution and satisfaction when faced with challenges Build long-lasting relationships with customers through exceptional service and support Actively prospect for customers and drive outreach with marketing and sales tools Strive to become an expert with our Sales CRM to optimize daily activities and workflows Drive On-Target revenue, conversion rates, and unit counts to achieve quarterly goals In today’s sales environment, this position requires proficiency with MS Office, CRM workflows, customer prospecting systems, social media tools, video conferencing, and other online know-how. Also, while day-to-day activities will be handled virtually, there will be opportunities of on-site meetings, field presentations, and special events that require professional representation of our company and products. Lastly, a network or background in one of our client industries would be a major benefit; areas such as Marketing Agencies, Experiential Marketing, Event Management, Event Venues, Entertainment Attractions, Restaurants and Breweries, Professional and Collegiate Sports, Motorsports, Recreational Activities and Venues, Hotels and Resorts, City Parks and Planning, First Responders, and State, Federal and Military Divisions. Experience and Skills Desired 1-5 years customer service and/or inside sales experience desired Friendly and professional personality with team and customers Must be eager to learn and embrace new challenges in our growing company Well organized and detail-oriented to manage multiple agendas and deadlines Excellent interpersonal and communication skills Ability to quickly learn CRM system (MS Dynamics 365) Proficient with MS Office programs: Outlook, Word, Excel, and PowerPoint Highly professional verbal and written communication skills Bachelor’s degree or equivalent experience required Compensation and Benefits Offered Competitive base salary Sales performance bonuses and commissions Generous healthcare reimbursement allowance 401(k) retirement savings plan with company match Substantial company-provided life insurance benefits 2-3 weeks PTO each year (combined sick and personal upon request) 2+ weeks EOY company closure (around Yearend Holidays and New Years) Major holidays off per company schedule Fun, friendly, and energetic atmosphere – with tremendous growth potential! Work Environment and Expectations Office operations are 8am to 5pm EST or 9am to 6pm MST, Monday through Friday. Activities are predominantly within standard hours; however our professionals can at times be found putting in extra sessions to support customers, handle projects and work events. Most of the duties will be conducted via computer, phone, and other electronics from a designated Zingerle Group office with occasional travel required. Involvement in events and external meetings pop up periodically – travel can range from a few hours for local needs to overnight stays with extended activities, events, or training. Independent business travel will require a safe driving record and a reliable vehicle. All travel expenses will be covered by Zingerle Group following corporate policies. Product handling may be necessary for certain business functions and events; provided further training, both individually and with colleague assistance, being able to safely lift 30 – 40 lbs. and manage 100 – 150 lbs. by rolling hand truck is important. Zingerle Group is proud to be an equal-opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities. If this Inside Sales Representative role sounds like you, please send your resume and a brief cover letter to careers.usa@zingerle.group. We look forward to hearing from you! All the best, The Zingerle Group USA Careers Team Find all our position openings online at https://zingerle.group/en-us/careers