Solutions Engineer

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer.With offices in Manchester, New York, Dubai, Warsaw, and Poland, we operate across North America, EMEA, and Australia.Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.We’re looking for a seasoned Solutions Engineer to join our Product Team, who will work primarily with our Sales Team, and provide support to our Customer Success Team. You’ll have the opportunity to play a key role in the acquisition of new business – slicing through requirements set by household brands that we’re lucky enough to have as prospective customers, and stories (expressed in live demos) that drive conversion.A Little About You...4 Years+ working within sales or pre-sales teams for SaaS businesses Professional experience presenting to technical and non-technical audiences You’re an optimistic technologist* at heart. You love solving real problems by deploying the right tools, measuring their impact, and experimenting until you have something compelling and delightful You love helping people by matching their needs to solutions that minimize trade-offs, and maximize delight You’re deeply empathetic – you don’t need to be told that someone is having a tough day, and you seek out opportunities to make people smile You ask lots of questions – knowing that most people need careful coaching in order to truly explain the meaning behind their message You over-prepare (or, as you would describe it, prepare adequately) meaning you anticipate lots of things going wrong, and usually have a way to recover quicklyAbout the role...Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context Be a product expert (with lots of help from our extensive training materials) Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing Analyze the sales lifecycle and suggest refinements – asking questions and devising options for improvement Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important