Remote IT Help Desk Engineer - Cloud & Network Support

Thrive is seeking a motivated IT support specialist to provide first-contact remote technical support for network, server, and end-user systems. You will create and update support tickets and coordinate with engineers to resolve issues while delivering clear, respectful communication to customers. Requirements include 2–3 years in IT support, experience with ServiceNow and remote tools, proficiency with Windows 10/11, macOS basics, Microsoft 365, and knowledge of AD, networking, and time J-18808-Ljbffr