Client Advocate (Fully Remote)

Resolve client issues through phone, chat, and email in a fast-paced environment.Provide excellent support by conducting investigations, clear communications, and quick resolutions.Troubleshoot and perform in-depth investigations to determine root causes and next steps.Qualifications:3+ years in technical support or client-facing roles, ideally in SaaS.Basic understanding of core web components.Exceptional attention to detail and time-management.Strong communication and active listening skills.Preferred Skills:Experience with LMS/E-Learning platforms.Technical documentation experience.Familiarity with Zendesk, MSSQL, Jira, Confluence.Fully remote-first work with flexible arrangements.Comprehensive health and wellness benefits including retirement savings and bonus plans.New hire equipment allowance and monthly flex allowance.Career growth opportunities and employee-driven DE&I programs.Absorb SoftwareAbsorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I.