Director Human Resources Operations

At SCP Health, What You Do MattersAs part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.Why You Will Love Working Here Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation. Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.ResponsibilitiesLeadership & Operating ModelProvide day-to-day leadership, coaching, and performance management for the HR operations and service delivery teamDefine and evolve the HR service delivery operating model, including tiered support, escalation paths, and clear roles and responsibilities across HR and IT partnersOversee vendor and partner performance (as applicable) and ensure services are delivered to agreed standards and controlsHR Service Center (HRSC) LeadershipLead and continuously improve HR Service Center operations, evolving from transaction processing to a proactive, technology-enabled service modelDefine service standards and manage performance through SLAs, KPIs, and operational reviews; identify trends and remove root causes of defects and reworkOwn case management, workflow, and knowledge management capabilities (e.g., ServiceNow) to increase self-service, improve resolution quality, and reduce repeat contactsExpand and optimize digital HR experiences and self-service tools for employees and managers, including guided support and knowledge-centered serviceEnsure accurate, timely execution of HR lifecycle transactions (e.g., onboarding, job changes, offboarding), with clear handoffs, controls, and continuous improvementMaintain and communicate a clear HR service catalog and tiered support model to ensure consistent intake, routing, and resolutionEstablish voice-of-customer and quality monitoring practices (e.g., CSAT, case audits, and knowledge health) to continuously improve serviceHR Project Management (PMO)Build and lead HR PMO governance, including intake, scope definition, prioritization, and decision-making forumsImplement a standardized intake and prioritization framework and maintain roadmap visibility to support quarterly planning and trade-off decisionsManage an integrated portfolio of HR initiatives aligned to enterprise strategy, proactively surfacing risks, dependencies, and resourcing needsDrive delivery rigor across HR projects (plans, milestones, communications, and issue resolution) to ensure timely execution and clear accountabilityImplement resource planning and benefits tracking to measure outcomes and value realization, including post-implementation reviewsHR Data, Analytics, & InsightsSet the HR data and analytics strategy, including governance, definitions, data quality standards, and reporting cadenceEstablish data stewardship roles and standard definitions to promote a single source of truth across HR reporting and analyticsDeliver standardized dashboards and performance insights across HR functions to support leader decision-makingAnalyze workforce trends and drivers to surface implications, opportunities, and risks for HR and business leadersEnable predictive and scenario-based analytics to support workforce planning and strategic initiativesTranslate complex information into clear executive narratives, recommendations, and action plansProcess Excellence & Continuous ImprovementLead end-to-end process redesign across the HR lifecycle to improve cycle time, quality, and customer experienceEstablish a continuous improvement cadence using case/ticket analytics and root cause analysis to prioritize and validate improvementsStandardize and simplify workflows, reducing variation and strengthening controls and documentationDrive automation and operational efficiency initiatives that reduce manual work and enable scaleRisk, Compliance & ControlsEnsure HR operations comply with internal policies, regulatory requirements, and audit standards through disciplined execution and monitoringSupport privacy-by-design practices for HR processes, including appropriate access controls, data handling, and audit readinessDesign and maintain sustainable process controls, documentation, and SOPs to support audit readiness and consistent service deliveryPartner with Legal and Compliance to proactively identify risk, close control gaps, and implement corrective actionsKnowledge, Skills, And AbilitiesDeep knowledge of HR operations, shared services models, and service delivery frameworks (including case management and knowledge-centered service)Strong HR technology leadership, with expertise in HR platforms (Workday highly preferred) and integrated service delivery toolsAdvanced analytics capability—able to translate data into clear insights, priorities, and actions for leadersProven ability to lead end-to-end process redesign and automation initiatives with a strong controls mindsetPortfolio and program management skills, including governance, prioritization, and cross-functional executionAbility to influence senior stakeholders and align cross-functional partners around priorities, decisions, and outcomesExecutive presence with strong written and verbal communication skills; able to simplify complexity and drive actionDemonstrated ability to lead through ambiguity, manage competing priorities, and deliver results in a fast-paced environmentChange management and adoption leadership to ensure new processes and systems are implemented and sustainedEDUCATION (Required And/or Preferred)Bachelor's degree in Business Administration, Human Resources, or related field requiredWork Experience/Qualifications/Certifications8+ years of progressive experience in HR operations, service delivery, or HR transformationDemonstrated success leading HR shared services, HR operations, or similar functions, including governance, performance management, and stakeholder partnershipExperience with Workday or comparable HR systems required, including partnering on enhancements, integrations, and adoptionDemonstrated experience establishing or leading HR PMO capabilities, including intake/prioritization, resourcing, and benefits realizationExperience in healthcare or similarly regulated environments highly preferredPRIMARY LOCATION:Atlanta, GALafayette, LAPay Range110,591.00 - 163,704.00 USD annuallyThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.Visit our website for further information. https://myscpbenefits.com/Login name: corp-guestPassword: weheal