Director of Client Services

Actable (www.actable.com) is a tech-enabled service provider specializing in customer analytics. Through our Intelligence Factory platform, we help brands collect, unify, and activate customer data, enabling smarter, personalized customer experiences and driving measurable business growth. We combine expert consulting with proprietary technology, empowering our clients to rapidly implement advanced segmentation, predictive modeling, and real-time insights. Our results-oriented culture is built on a diverse set of skills possessed by a collaborative and forward-looking team who are motivated to deliver solutions to tough problems, working with our clients to achieve new customer analytics milestones. We're looking for passionate, collaborative individuals eager to join our growing team. Actable is headquartered in New York City, with offices in Portland, OR, and Denver, CO, and we are open to remote candidates across the U.S. Role Overview The Director, Client Results is a senior strategic leader accountable for the health, retention and growth of key client relationships. This role combines executive-level relationship management, business strategy, and data-driven marketing expertise. You’ll be responsible for shaping client roadmaps, identifying opportunities for growth, and ensuring that Actable delivers exceptional value across every engagement. You’ll work closely with executive stakeholders—internally and externally—to align on priorities, guide multi-disciplinary teams, and influence marketing outcomes through customer data and technology. You are not just managing accounts—you are building partnerships that unlock long-term success. Key Responsibilities Executive Relationship Development • Serve as a strategic advisor and thought partner to client executives and senior stakeholders • Develop a deep understanding of client business models, priorities, and customer data maturity • Build long-term relationships rooted in trust, credibility, and consistent business impact Growth Strategy & Opportunity Leadership • Identify new opportunities to deepen partnerships and expand Actable’s footprint within client organizations • Lead strategic account planning, revenue forecasting, and growth initiatives across client portfolios • Collaborate with internal teams to develop proactive solutions aligned to evolving client needs Engagement Oversight & Delivery Leadership • Ensure successful execution of high-impact projects, projects, and ongoing advisory services • Oversee integrated delivery teams across strategy, data, and analytics • Ensure all work is aligned to client objectives and that teams are resourced and prioritized effectively Marketing & Data Strategy • Guide clients in transforming customer data into actionable marketing outcomes • Provide strategic input on data architecture, use cases, and activation plans related to customer data warehouses, customer data activation and AI-enablement • Stay ahead of industry trends to help clients adopt the right technologies and approaches at the right time Client Health & Financial Stewardship • Understand key client success factors, communicate to the team and deliver on them in service or client satisfaction and retention • Own revenue, margin, and satisfaction metrics for your portfolio • Maintain regular executive-level reporting on account performance and growth trajectory • Lead renewal and upsell conversations with a focus on long-term value creation Qualifications & Experience Must-Haves • 10+ years of experience in client-facing roles within consulting and customer analytics • Demonstrated success owning senior-level client relationships and delivering successful client engagements • Expertise in marketing strategy, marketing technology and customer data and analytics • Strong business acumen with the ability to connect marketing investments to revenue outcomes • Exceptional communication and influence skills—both internally and externally • Proven ability to lead complex, multi-stakeholder engagements with grace and clarity • A strategic mindset with a bias for execution and measurable impact Preferred Experience • Hands-on knowledge of CDPs, personalization platforms, data warehouses, or similar tools • Experience working with or within enterprise marketing teams or agencies • Familiarity with platforms like Google Analytics, Hightouch, Google Cloud, Snowflake, Databricks • Experience managing cross-functional including virtual collaboration Cultural Add We are looking for people who are willing to come to growth-stage company to help us build something truly special, learn continuously, and have fun along the way. This is an environment for A-players who inherently believe that data-driven, cross-channel customer experiences are the future of marketing, and that they themselves possess the intellect and drive necessary to deliver that future. The ideal employee must display Actable’s core values daily: • We act with integrity, always. We are sincere and honest with our clients and with each other. • We are relentlessly curious. We like to ask, “why,” we love to learn, and we are never satisfied with “good enough.” • We love to innovate. We build things and invent solutions and products that our clients need. • We focus on results and continuous improvement. We drive incremental revenue for our clients on an ongoing basis. • We collaborate. We share, teach, and learn together. We have a ton of fun along the journey We are spread between multiple locations, candidates must be comfortable in a high-collaboration virtual environment. Actable has clear guidelines for our expectations in this area. Actable's Commitment to Diversity and Inclusion At Actable, our team is our most important asset. We work with clients from a variety of backgrounds and experiences, whose shared goal is to connect with customers in meaningful ways that build trust and value. Our ability to deliver great work to them is rooted in our commitment to a diverse, inclusive culture that is built around the belief that we learn and grow better together. In building our team, what matters most is that you are yourself when you are with us. We welcome the unique contributions of our employees and seek to celebrate and support individual voices for the collective benefit of our team and our customers. As such, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.