Sr Director, Client Delivery Executive

What success looks like in this role:Role SummaryProvides leadership and oversight for the US&C Client Delivery Operations team. Partners closely with regional client management to develop strategy and resolve customer delivery issues in order to achieve operational plan (OP) financial outcomes. Oversees client engagement to ensure successful implementation, training, and adoption of company products and services. Drives Operational Excellence (OX) and takes ownership of client issues throughout the deployment process through to resolution.Job DescriptionCoach and mentor a large team of Client Delivery Executives (CDEs) and CDE Leaders who serve as primary client contacts for daily service operationsSolve complex, largescale enterprise problems across matrixed organizationsOwn delivery performance and achieve target margins for a business exceeding $500M in annual revenue, driving margin improvement initiatives across account portfoliosInterface with customer architecture teams and senior leadership on emerging technologies, assess relevance to client environments, and recommend roadmapsBuild, grow, and strengthen strategic partnerships with a portfolio of clients while meeting top and bottomline objectivesLead and manage technical teams operating in blended onsite and offshore delivery modelsDemonstrate excellent written, verbal, and presentation communication skillsManage executivelevel (CxO) client relationships, including presenting operational and strategic reviews to senior stakeholdersDrive Service Excellence Principles (SIP) for underperforming or financially challenged accountsEnsure client satisfaction improvement plans are in place and executed to increase Net Promoter Score (NPS)Oversee resource management and professional development across the organizationMonitor delivery quality and client satisfaction through direct engagement with key stakeholdersProvide guidance to Client Delivery Executives on optimal alignment of service offeringsEvaluate performance of direct reports and provide coaching using the Unisys performance management processDevelop succession plans for own role and ensure succession planning for critical organizational rolesAct as a strategic advisor to the executive leadership teamBe recognized as an influential and strategic leader internally and externally with clientsYou will be successful in this role if you have:Experience15+ years of relevant experience with 10+ years in senior leadership rolesProven P&L ownership for businesses exceeding $500M annuallyDemonstrated expertise in contract management and contract negotiationsSenior executive delivery leadership with growth and sales experienceProven experience building and sustaining Csuite (CxO) client relationshipsExperience with global delivery models and delivery methodologiesProven leadership of 2,000+ onsite and offshore resources within a matrixed organizationWillingness to travel domestically and internationally to client and delivery locationsSelfstarter with an entrepreneurial mindset who can also lead diverse teams toward shared goalsResultsdriven leader with a strong sense of urgency who thrives in a fastpaced, clientcentric environmentSkillsExpert influencing and communication skillsStrong client engagement and relationship management expertiseAdvanced analytical and problemsolving skillsExpertise in managing large, complex budgets and P&L responsibilitiesAbility to create and execute comprehensive operational and strategic plansProven capability to engage senior customer leadership and influence business priorities and directionEducationBachelor's degree required; graduate degree preferredThis role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.