Senior Director of Customer Success

Senior Director of Customer SuccessAbout the CompanyRapidly advancing B2B SaaS organization based in NYIndustryInternetTypePrivately HeldAbout the RoleThe Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data and usage reports to ensure continuous optimization.Travel PercentLess than 10%FunctionsOperationsKnown RequirementsBachelor's or master's degree in the relevant field requiredOver 10 years' experience in a comparable customer success role requiredExcellent leader with a proven track record of driving customer value requiredSuperior strategic thinking and data-driven decision-making skills required