Supervisor, Training & Development

OverviewNavy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.ResponsibilitiesInitiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectivenessPlan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to managementWork closely with internal communication partners to explore and initiate more effective methods of communicating with our employeesIdentify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employeesOversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employeesDevelop new concepts, strategies, and innovative approaches to design innovative learning solutionsLead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutionsMay serve as primary point of contact for project management and other related issuesProvide support to aid in the development of instructional courses tailored to meet desired learning outcomesConduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadershipIdentify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvementsProvide analysis and recommendations to influence decisions by team members, department leadership, and business partnersCompile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programsPartner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to managementMonitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are metEnsure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraintsSupervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriateCreate an effective method of minimizing conflict and dealing with it when it takes place; and be a good listener and mediatorPerform other duties as assignedQualificationsWorking knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actionsWorking knowledge of instructional theories, educational psychology, educational theory, tools and resourcesSignificant experience in designing and executing multifaceted training campaignsSignificant experience managing presentation and publication production projectsSignificant experience in online publishing and project tracking tools and programsExperience in implementing strategic initiatives at the tactical levelExperience in supervising and/or leading professional employeesExperience in evaluating the effectiveness of courses, learning products and delivery methodsExperience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problemsExperience in working with cross-functional teams and leading large projects/initiatives and managing multiple priorities simultaneously which have business risk and impactSignificant experience in time management and organizational skillsAdvanced skill in assessing organizational training needs and researching topics for course developmentAdvanced skill to successfully influence, lead and /or guide others towards goalsEffective skill presenting findings, conclusions, alternatives and information clearly and conciselyEffective skill in results-oriented leadership in a challenging environmentAdvanced skill in systems analysis and design techniquesAdvanced skill interacting with staff, management, vendors and members diplomatically and tactfullyAdvanced problem solving, collaboration, critical thinking, team building, and presentation skillsAdvanced verbal, interpersonal and written communication skillsAdvanced database, word processing, spreadsheet, and presentation software skills and collaboration tools (e.g., Microsoft Access, Excel, Word, PowerPoint, etc.Bachelor's degree in a related field, or the equivalent combination of education, training and experienceFamiliarity with banking/financial industry trends, products and servicesAdvanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectivesAdvanced knowledge of Navy Federal's products, services, programs, policies and proceduresEffective skill capturing and translating processes and requirements into easily understood termsDesired QualificationsKnowledge working with Asana, ADO (Azure Dev Ops), Microsoft products, and Learning Management Systems (LMS)Additional InformationHours:Monday - Friday, 8:00AM - 4:30PMLocation:3300 Olympus Blvd Suite 550, Coppell, TX 75019About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.