Guest Services Coordinator

Coordinator Guest ServicesDo you want to join an organization that invests in you as a Coordinator Guest Services? At HCA HealthONE Presbyterian St. Luke's, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.HCA HealthONE Presbyterian St. Luke's offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.Free counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)Employee Stock Purchase Plan with 10% off HCA Healthcare stockFamily support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder and pet care, home and auto repair, event planning and moreConsumer discounts through Abenity and Consumer DiscountsRetirement readiness, rollover assistance services and preferred banking partnershipsEducation assistance (tuition, student loan, certification support, dependent scholarships)Colleague recognition programTime Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Coordinator Guest Services like you to be a part of our team.The Guest Services Coordinator promotes connections between the hospital and potential and existing patients, employees, and the community. Responsible for the administrative and clerical support of the front desk area. Oversees efficient processing of assigned clerical tasks/projects, must provide an exceptional level of customer service to all hospital customers, assist with the patient flow management, prioritizes and maintains the workflow processes of the front desk, fielding and directing questions/issues to the appropriate department director if needed. Greet guests with a smile and offer assistance proactively. Familiarize yourself with hospital campus, understand patient/visitor needs and answer facility-related questions. Use campus map/directory and MH Cure to locate patients and guide visitors while maintaining patient confidentiality under HIPPA guidelines and HCA policy. Ensure wheelchair availability, and in the absence of teen volunteers, assist guests with wheelchair transport. Keep info desk and lobby clean, organized and well stocked (office supplies, masks, maps, seating arrangements and tables) coordinating with Environmental Services (EVS) and Plant Ops as facility needs arise. Supervise teen volunteers in wayfinding efforts escorting guests throughout the campus, providing wheelchair transport and ensuring timely delivery of patient mail and delivery meals. Collaborate with operational staff to ensure signage and campus maps meet guests' needs. Strong observational skills with an understanding of public spaces and willingness to inform security of concerns. Provide volunteer onboarding support during lighter afternoons including corresponding with perspective volunteers, receiving new applications, maintaining orientation registration, and moving volunteers from applicant to active status.What qualifications you will need: Superb communication and problem resolution skills: proven track record. Associates degree preferred. May substitute experience for Education.