Sales Coordinator - Bilingual(Mandarin and English)

Job Description Salary: 60K-90K DOEAbout the RoleWe are seeking a skilled and proactive Sales Coordinator to join our team in Fremont. In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.). You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.Key ResponsibilitiesReceive, process, and monitor customer orders from initiation through fulfillmentCoordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelinesLiaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issuesCommunicate order status, delays, or quality issues proactively to customers and internal stakeholdersPrepare regular reports on order status, shipment performance, and inventory/demand forecastsAssist sales team with client inquiries, quotations, order amendments, and follow-upsMaintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)Collaborate cross-functionally with sales, operations, quality control, and finance teamsContinuous improvement: identify process bottlenecks and propose improvementsQualifications / RequirementsBachelors degree (Business, Supply Chain, International Trade, or related field preferred)1-3 years experience in sales support, order management, or customer service in a manufacturing or import/export environmentExcellent attention to detail, strong organizational skills, ability to multitaskEffective verbal and written communication skillsBilingual: fluent in English and Mandarin (speaking and writing) requiredComfortable interacting with diverse internal and external stakeholders (international suppliers, logistics, clients)Proficiency with MS Office (Excel) and experience with CRM / ERP systemsAbility to prioritize tasks and manage under tight deadlinesProblem solver: able to troubleshoot shipment, quality, or order issuesPreferred QualificationsExperience with international shipping, customs, IncotermsFamiliarity with supply chain planning / demand forecastingPrevious experience working with Asia-based production / supply chainERP / logistics software experienceCompensation & BenefitsCompetitive base salary + performance-based bonus or commissionHealth, vision, dental insurancePaid time off, holidays401(k) / retirement planProfessional development opportunitiesAbout PhihongPhihong is a global leader in the development of world-class power solutions, with annual revenue of $400+ Million. A leading supplier of power adapters, power supplies, Power-over-Ethernet products, and electric vehicle chargers, Phihong proudly serves OEMs in the medical, datacom, telecom, personal electronics, industrial, and networking markets, and has a truly global reach with design labs, manufacturing facilities, and sales support centers in California, New York, The Netherlands, China, Japan, and Taiwan.Phihong is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.This is a fully onsite position located in Fremont, CA; Monday- Friday from 10 am to 7 pm.