Technical Sales Support Coordinator

Agio Imaging is seeking an action-oriented, self-driven, and detail-oriented Technical Sales Coordinator to join our growing team in Kalamazoo, MI. This entry level role is ideal for someone who thrives at the intersection of customer service, sales support, project coordination, and creative problem-solving.Agio Imaging specializes in helping clients transform and brand their spaces through innovative large-format graphic solutions that enhance brand recognition, improve organization, and create high-impact visual environments.In this role, you will support sales efforts, coordinate projects of varying complexity, and collaborate closely with clients and internal teams. You will play a key role in managing customer relationships, preparing estimates and project specifications, supporting pipeline and sales growth initiatives, and ensuring projects are delivered on time, within scope, and on budget. This entry-level opportunity offers strong growth potential and the chance to build lasting client partnerships while developing analytical, strategic, and project management skills.To perform this job successfully, the qualified new member of our team’s responsibilities include, but are not limited to, the following:Customer Service & Sales SupportPrepare, enter, and manage estimates, quotations, and sales ordersConduct quote follow-ups and support closing sales opportunitiesAssist in executing sales development strategies to expand new and existing client baseEnter and manage sales pipeline opportunities for tracking, reporting, and forecastingRespond promptly and professionally to client inquiries via phone and emailBuild and maintain strong client relationships through proactive communication and follow-upAssist in new client engagement initiatives and business development effortsUnderstand customer needs and recommend appropriate branding solutionsProject Coordination & ManagementAssist in and coordinate projects from initial inquiry through completionManage client communication post-sale to ensure smooth project executionSimultaneously manage multiple projects with varying complexity and timelinesEnsure projects remain on schedule, within scope, and on budgetCoordinate with design, production, and leadership teamsAssist with large-scale project rollouts and implementation planningSchedule client meetings and coordinate design reviewsTake detailed meeting notes, track action items, and ensure follow-through on deliverablesGather, organize, and maintain project files and assets throughout project lifecyclesCollect project details and submit quote requests for estimatingTechnical & Field SupportWrite and maintain project specifications and scope documentationEnter and update project details for work orders and estimatesValidate and communicate technical project information across teamsLend support and conduct occasional site visits for measurements, field verification, and assessmentsCoordinate installation walkthroughs with clients and internal teamsCollaboration & Client ExperienceProvide exceptional customer service and maintain long-term client partnershipsEnsure customer expectations are met or exceeded throughout project lifecyclesCollaborate with the Director of Creative Services and Client Relations on complex projectsIdentify opportunities to better serve clients and address unmet needsBehavioral Skills· Excellent written & oral communication skills· Detail oriented· Self-motivated· Action oriented· Analytical· Responsive with strong follow-up skills· Result-driven· Strong organizational skills· Strong interpersonal and teamwork skills· Productive work ethic· Can-do attitude· Technology Interest· Confident· Innovative ability to multi-task· Solution-focused· Driven to learn· Quality-minded· Strong time management skills