Administration Officer/Telephonist

Bayside HealthBayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.Permanent positionFull time (80 hours per fortnight + monthly ADO)Managers and Administrative Workers Grade 1Located at The AlfredGreat staff benefits!The DepartmentThe Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program delivers comprehensive emergency and paediatric clinical services, alongside a range of specialist outpatient care across multiple campuses. This dynamic program supports clinical care through services such as GP Liaison, Telehealth, Specialist Clinics, and Operations Support, ensuring seamless patient management from pre-admission to post-hospital care. By collaborating with general practitioners, specialists, and inpatient teams, the EVO Program provides coordinated, high-quality care for patients with diverse and complex health needs.The RoleReporting to the Administration Team Leader through the Administration Supervisor, this role is integral to supporting the smooth operation of the Outpatient Program’s clinics and health services. The Administration Officer will perform a variety of clerical and administrative tasks, ensuring efficient service delivery that meets both internal standards and external reporting requirements. Key responsibilities include managing patient enquiries, processing referrals and scheduling appointments all while maintaining a professional and responsive approach to patients, carers, and health professionals.EssentialSkills and Experience RequiredDemonstrated computer proficiency including MS Word, MS Outlook, and MS Excel (foundational)Desirable Understanding and experience supporting MBS clinics in a similar settingUnderstanding of confidentiality and privacy legislationUnderstanding of medical terminologyUnderstanding and experience of Medicare billing processesDemonstrated ability to plan workflow, prioritise and delegate to meet deadlinesPrevious administration experience in a health settingStaff BenefitsSalary packaging & novated leasing through MaxxiaFlexible health insurance coverage through HCF Health InsuranceOnsite car & bike parking opportunities, deducted pre-tax!! *subject to availabilityFantastic onsite fitness facilities at The Alfred through ProSport health and fitnessChildcare services at The Alfred managed by KU Children’s ServicesIf applicable, please specify specific requirements that you require in your cover letter or CV.Applications without cover letters will not be considered for interview.For enquiries regarding this role, please contact Conor Justins, Referral In Team Leader - C.Justins@alfred.org.auApplications close 11pm AEDT, Tuesday 26th May 2026We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.