Salesforce Agentforce Architect

Salesforce Enterprise Architect (Agentforce and Data 360)Project Delivery Services | Dallas,TX - USAs an Salesforce Enterprise Architect, you will be responsible for defining the overall Salesforce ecosystem strategy and roadmap for our enterprise clients. You will lead solution architecture across multi-cloud implementations with a focus on Agentforce and Salesforce Data 360. This role requires strong business acumen, technical expertise, and the ability to align stakeholders around an enterprise-wide vision.ResponsibilitiesServe as the strategic technology advisor for enterprise clients, driving adoption of Salesforce Agentforce and Data 360 within their broader architecture.Lead solution design for complex, multi-cloud programs, ensuring scalability, security, and alignment with enterprise standards.Define integration strategy across Salesforce and external systems (ERP, data lakes, customer engagement platforms, etc.).Develop and govern architecture blueprints, reference models, and solution accelerators.Partner with business stakeholders to translate objectives into scalable Salesforce solutions leveraging AI, automation, and real-time customer data.Provide thought leadership around AI-driven contact centers, service automation, personalization, and customer 360 enablement.Mentor solution architects, consultants, and delivery teams in best practices around Salesforce multi-cloud delivery.Engage in pre-sales and client advisory conversations, shaping solution proposals and roadmaps.Required Qualifications10+ years of IT consulting experience with at least 6+ years in Salesforce solution design and delivery.Deep expertise in Salesforce Service Cloud, Agentforce, and Salesforce Data 360, with hands-on experience leading implementations.Strong understanding of real-time data integration, identity resolution, segmentation, and AI-driven service automation.Proven success delivering enterprise-scale Salesforce programs across Sales, Service, Marketing, and Experience Clouds.Familiarity with modern integration approaches (MuleSoft, APIs, event-driven architectures, Kafka, etc.).Excellent stakeholder management, executive communication, and strategic advisory skills.Salesforce certifications such as Application Architect, System Architect, Data Cloud Consultant, or Agentforce Specialist strongly preferred.Preferred QualificationsExperience in regulated industries (financial services, healthcare, manufacturing) with complex compliance requirements.Prior consulting experience with a Salesforce partner at enterprise scale.Knowledge of enterprise data platforms, AI/ML ecosystems, and customer engagement platforms.