Operations Manager
Operations Manager – Catering (Greater Boston)
We are a busy, 90‑employee catering company serving the greater Boston area, and we are looking for a hands-on Operations Manager to lead our day-to-day production and packaging operations.
Responsibilities
Coordinate daily activities across kitchen, packaging, labeling, and delivery staging teams
Ensure meals are prepared on time and according to production schedules and event timelines
Oversee proper labeling, packaging, portioning, and order accuracy for every order
Maintain a strong floor presence, directing staff and adjusting workflow in real time
Collaborate with sales, customer service, and drivers to meet delivery windows
Monitor quality, food safety, and presentation standards and address issues immediately
Help manage inventory of key ingredients and packaging materials
Use checklists and SOPs to keep operations organized and consistent
Track and reduce errors, delays, waste, and rework
Train, coach, and hold team members accountable for performance and safety
Qualifications
5+ years operations or production management in catering, food service, or similar environment
Experience leading teams in a fast-paced, high-volume setting
Detail-oriented, organized, and comfortable managing multiple deadlines
Strong communicator who can work effectively with multiple departments
Familiarity with food safety and sanitation (ServSafe or similar is a plus)
Willingness to work early mornings, evenings, weekends, and holidays as business requires
Benefits
Competitive pay and performance-based bonus opportunity
Health and other benefits (based on experience and role)
Growth potential in a stable, growing company
Supportive team environment where your ideas to improve operations are valued
Pay: $85,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
Bachelor's (Required)
Experience:
Management: 5 years (Required)
Catering: 5 years (Required)
Ability to Commute:
Everett, MA 02149 (Required)
Work Location: In person