ADA Accomodations Supervisor

ADA Accommodations SupervisorIndustry: TelecommunicationsPosition OverviewWe are seeking an experienced and passionate ADA Accommodations Supervisor to lead a high-volume accommodations function supporting employees across all 41 states. This role is ideal for a hands-on people leader who is deeply knowledgeable in ADA accommodations, the interactive process, and complex case management. The manager will oversee a seasoned, close-knit team and play a critical role in ensuring compliant, practical, and employee-centered accommodation decisions in a fast-paced environment.Key ResponsibilitiesLead and supervise a team of 8 direct reports, including Accommodation Coordinators and Accommodation SpecialistsOversee high-volume accommodations casework, with each team member managing a large caseload of active requestsProvide guidance and oversight on the ADA interactive process, ensuring consistency, compliance, and sound decision-makingReview and evaluate complex accommodation requests to determine feasibility, appropriateness, and compliance with ADA and related regulationsPartner closely with healthcare providers, internal leaders, and supervisors regarding medical documentation and accommodation needsManage and monitor open accommodation cases using case management systems, including tracking trends and workflow improvementsSupport escalation management, ambiguity, and highly sensitive or complex accommodation situationsEnsure best practices related to pregnancy-related accommodations, PWFA, leave, and disability integrationDrive continuous improvement within a fast-paced, high-volume environmentCollaborate with HR and other internal stakeholders to align accommodation outcomes with legal guidelines and business needsRequired Experience & Qualifications1+ year of people management or supervisory experienceStrong background in ADA accommodations and the interactive processExperience handling high-volume, complex accommodations or disability caseworkHands-on experience with: ADA accommodations and accommodation case managementPregnancy-related accommodations and PWFALeave of Absence (LOA) and disability programsThird-party administrators (TPAs) for disability and accommodationsStrong analytical and critical-thinking skills to assess when accommodations are reasonable and compliantConfidence discussing medical documentation, legal guidelines, and accommodation decisionsExcellent written and verbal communication skills, particularly in a professional email-based environmentProven ability to manage escalations, ambiguity, and sensitive employee situationsSound judgment and decision-making skills in a regulated environmentPreferred Systems & Technical SkillsExperience with case management and HR systems such as: ServiceNowAbsenceSoft (training provided)CRM or case tracking systemsPeopleSoft, PeopleCentral, OracleProficiency with Microsoft Office, Outlook, Webex, and basic professional email etiquetteWork EnvironmentFast-paced, high-volume role with complex and varied caseworkCollaborative and experienced team with strong internal partnershipsOpportunity to make a meaningful impact supporting employees with disabilities and accommodation needs across a national workforce Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)