Lead Patient Access Scheduler, Operation Support Key West, $5000 Bonus, FT, Days

Baptist Health Patient Access Preceptor Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires.The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.Degrees: High School, Cert, GED, Trn, Exper.Additional Qualifications:For internal staff: A minimum of 2 years Patient Access experience.Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.Exceeds departmental KPIs.Maintains a positive attitude, is self-motivated, and encourages others.Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years' Patient Access/Leadership experience in lieu of degree.Complete and successfully pass the Patient Access training course.Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.Understanding of insurance contracts and scheduling guidelines/protocols.Experienced in Microsoft Office products and EMR applications.Knowledge of medical terminology.Bilingual English, Spanish/Creole.Minimum Required Experience: 2 YearsEOE, including disability/vets