Customer Service Agent

Software Support Associate(On-site in downtown Chicago)Are you tech-savvy?The “go-to” in your household/peer group for all things technologyEnjoy keeping up with the latest tech gadgets and newsGood competency with Windows and general troubleshootingAre you good with customers?You enjoy resolving problems and making people happyYou’ve gone “above and beyond” for a customerYou’re not afraid to “dig” and get creative to find resolution for an issueAre you looking to join a solid team-oriented organization with room for growth?Thorough trainingPost-training (approx. 2 months), flexibility to work from home 5 days per monthStellar benefits (100% paid medical for individual plan)Fun team-building activities in a relaxed office atmosphereWe may have the career move you have been looking for!Position overviewWork with a growing, award-winning software firmUse phone and email to troubleshoot technical or non-technical issuesHandle approximately 20 calls or emails per day, both inbound and outboundUtilize active directory to manage account informationAssist customers in navigating the softwareRequirements1+ year of Customer Service experience (retail, restaurant, hospitality, etc.)Degree preferred but not requiredA recent graduate with tech-focused degree will be considered or various certificationsSavvy with Windows Operating System and Windows 365Able to work in-person, downtown Chicago (very accessible location)Compensation$19.00/hourThis is a contract to hire position that leads to permanent status – great way to test-run the role out and be sure it’s for you long-term.