Program Operations Coordinator

Job No: 498742Work Type: Staff Part-TimeLocation: Denver, COCategories: Business Operations / Services, Admin / Executive / Office SupportAbout The University Of DenverThe University of Denver (DU), a private university, is the oldest independent university in the Rocky Mountain region, with over 12,000 students in undergraduate and graduate programs. DU is classified as an R1: Doctoral University. As a top-tier private institution, we are dedicated to making positive change in the world through innovative education, lifelong learning, and community contribution.About Professional & Continuing EducationThe College of Professional Studies (PSC) unit is a hub for non-credit workforce development, professional upskilling, and continuing education. PSC serves adult and working learners through a dynamic and evolving portfolio of programs, including industry credentials, credit for prior learning pathways, and workforce focused strategic initiatives, all designed to meet the demands of today's economy.Position SummaryThe Program Operations Coordinator provides part-time operational and coordination support for a portfolio of non-credit professional and continuing education programs within a dynamic, evolving unit. This role focuses on day-to-day execution, keeping active non-credit programs running smoothly, supporting learners and partners, and maintaining compliance with workforce-related reporting requirements.Reporting to the Executive Assistant to the Dean of the College of Professional Studies and partnering closely with the Faculty Director of Strategic Initiatives, the Program Operations Coordinator operates exclusively within the non-credit sphere. The ideal candidate is highly organized, systems-minded, and comfortable managing a portfolio of programs at varying lifecycle stages simultaneously.This is a part-time position (approximately 20 hours per week) requiring strong follow-through, a problem-solving orientation, and the ability to work across multiple programs and stakeholders with minimal supervision.This is a non-benefited position not to exceed 1,000 hours in a calendar year.Essential FunctionsProgram Operations & CoordinationDay-to-Day Stewardship: Manage the daily operations of active non-credit programs, ensuring smooth delivery and a high-quality learner experience across a portfolio at varying stagesEnrollment & Scheduling: Coordinate non-credit enrollments, rosters, scheduling, partner communications, invoicing, and learner onboarding in a timely and accurate mannerLearner Support: Resolve routine learner issues with professionalism and empathy; escalate complex cases to appropriate stakeholders as neededRisk Tracking: Monitor program timelines and proactively surface risks or gaps that may affect learner experience or program deliverySystems, Documentation & ReportingRecords Management: Maintain accurate and up-to-date records across registration systems, learning platforms, spreadsheets, and shared drivesReporting & Dashboards: Build and maintain reporting tools and dashboards tracking non-credit enrollment, completion, certificate issuance, and compliance activitiesOperational Documentation: Develop and maintain process documentation, including checklists, timelines, and desk guides, that supports team workflows, consistency, and knowledge sharingStrategic Initiatives SupportCompletion Records: Document non-credit completions and industry credential attainment in standardized completion records aligned with institutional and workforce reporting requirementsAdjunct Faculty Outreach: Conduct structured outreach to adjunct faculty via email and online meetings to gather data and insights that support strategic initiatives and experiential learning developmentData & Reporting: Deliver requested data, reports, and summaries to support compliance activities and strategic planning by unit leadershipCompliance Support: Assist with state Eligible Training Provider List (ETPL) and similar workforce-related reporting processes as neededKnowledge, Skills, And AbilitiesStrong organizational and time-management skills, with the ability to manage multiple programs at varying lifecycle stages simultaneouslyExcellent written and verbal communication skills for professional correspondence with learners, partners, and internal stakeholdersProficiency with digital tools including spreadsheets, shared documentation platforms, learning management systems, and CRM or registration systemsDemonstrated ability to build and maintain operational documentation, process guides, and reporting dashboardsProblem-solving orientation with strong follow-through and the ability to resolve issues independently and escalate appropriatelyComfort working in a fast-paced, evolving environment across multiple programs and stakeholdersExperience supporting adult or working learners with a professional and responsive approachReliable, punctual, and able to work independently with minimal supervisionRequired QualificationsBachelor's degree or equivalent combination of education and experienceTwo to four years of experience in program coordination, operations, or administrative supportExperience working in higher education, professional education, or workforce developmentExperience using AI tools (such as Claude, ChatGPT, or similar) to draft communications, analyze information, and produce work products collaborativelyDemonstrated proficiency with spreadsheets, registration or CRM systems, and shared documentation toolsAbility to work approximately 20 hours per week with schedule flexibility based on operational needsPreferred QualificationsExperience administering non-credit, professional, or continuing education programsFamiliarity with state Eligible Training Provider List (ETPL) compliance or similar workforce-related reporting systemsKnowledge of the industry credentialing ecosystem (AWS, Microsoft, Google, CompTIA, PMI, Salesforce, and similar)Experience creating or maintaining operational documentation or process guidesFamiliarity with adult and working learner populations and their unique needsWorking EnvironmentOffice environment at the University of Denver campus with hybrid or remote flexibility based on operational needsModerate, steady-paced workload with periodic increases during key program delivery or reporting periodsPhysical ActivitiesAbility to sit at a desk and use computer and phone for extended periodsOccasional light lifting up to 10 poundsWork ScheduleThis is a part-time, hourly, non-benefited position working up to 1,000 hours annually (approximately 20 hours per week). Schedule flexibility and hybrid or remote work arrangements may be considered based on operational needs and in accordance with University policies. The staff member is responsible for ensuring total work hours do not exceed 1,000 in a calendar year.Application DeadlineFor consideration, please submit your application materials by 4:00 p.m. (MST) May 11, 2026.Special InstructionsCandidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.Hourly RateThe hourly rate for this position is $32.50 per hour (part-time, up to 1,000 hours annually)The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.BenefitsThe University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.All offers of employment are contingent upon satisfactory completion of a criminal history background check.To apply, visit https://jobs.du.edu/en-us/job/498742Copyright ©2025 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agencyjeid-ea1b92cd3620fe4784dfc5582a83feb6