Director, Global Credit and Collections

Director, Global Credit and CollectionsAxon is on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactAxon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order to cash operations. This is a leadership role responsible for shaping global credit strategy, driving organizational transformation over cash collections, and leading a team across the Americas, EMEA, and APAC. The ideal candidate is a result-oriented leader who can operate and both the strategic and operational level influencing senior stakeholders while ensuring flawless execution globally. This role will work cross functionally to gather customer requirements early in Axon's sales cycles to improve the customer invoicing experience. The Director will be a key business partner to internal stakeholders (Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT). You will help drive policy development, process design, operational excellence and change management as Axon improves its processes and technology utilized in the Global Credit and Collections lifecycle. In this role, you will be responsible for establishing and updating accurate reserves, having a strong understanding of customer contracts and billing within Axon's CRM and ERP systems, as well as understanding how Axon satisfies its performance obligations to customers and issues invoices. You will help drive business requirements to deliver enabling technologies that ensure accurate invoicing and timely collection based on Axon's contracts and orders. Your mission will be to develop and deliver best practices to support improved cash collections and reduced bad debts. You will help lead various data standards initiatives, including customer master data, customer contracts, and accounts receivable details, working closely with Finance, Sales Operations and IT business partners. You will help deliver new policies or policy updates and process documentation where needed. You will lead a team of credit and collections professionals, providing leadership over an organization of approximately 20 employees. This position reports to the VP of Commercial Operations. This role will be customer facing at times, representing Axon with a high degree of professionalism, collaboration and ownership. The Director will work closely with the quoting, order processing, and IT teams, as well as members of the Sales, Sales Operations, Finance and Legal teams. The Director will own various internal controls including credit worthiness, cash application, and provisions for uncollectible receivables.What You'll DoLocation: Onsite in Scottsdale, Boston, Seattle, Atlanta, San Francisco, New York, or Sterling, VA Reports to: VP, Commercial Operations Direct Reports: 13 individualsGain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customersPartner with key stakeholders to implement internal controls and processes to drive accurate billing for customers based on their unique requirementsHelp lead the delivery of process and technology enhancements, working cross-functionally to identify and recommend optimal solutionsDefine and deliver change management programs to stakeholders, helping ensure minimal business disruption as process and technology changes are implemented, and that roles and responsibilities are clearly definedPartner with IT teams to design, test and implement proposed technology changes which aid in more effective and efficient credit review and invoicing / collection processesHelp set priorities for teams engaged in Axon's opportunity to cash transformation programsEnsure customer facing teams operate with the appropriate level of empathy and support of customer needsOwn and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad debt expensePartner with IT and systems teams to lead ERP and Order to Cash platform enhancementsCollections & Cash Flow OptimizationOversee escalated collections strategies for high-value or complex customer accounts, including customer payment plan negotiations, dunning processes where applicablePartner with Treasury and FP&A on cash flow forecasting and working capital reportingChampion automation and technology investments to modernize collections workflows globallyCredit Risk ManagementEstablish and govern global credit policies, risk frameworks, and approval authorityOversee portfolio-level credit risk analysis, including exposure concentration, industry trends, and macroeconomic factorsDrive adoption of advanced credit risk tools, scoring models, and data analytics to improve decision-makingSupport automation of customer opportunity and quote approvals with global credit risk insightsManage vendor relationships with credit rating agenciesGovernance, Compliance & ReportingPresent AR performance, risk metrics, and strategic initiatives to leadershipEnsure compliance with applicable regulations across all jurisdictionsEstablish and maintain a robust internal control environment; lead audit readiness for receivables and credit risk areasBuild and manage executive-level dashboards tracking DSO, cash collection targets, bad debt reserves, and collection effectivenessWhat You'll BringBachelor's Degree in Accounting, Business, Economics12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership roleStrong program and change management expertise, with the ability to lead transformation at scaleExperience leading large scale process transformation and technology implementation projects, including leveraging automation and AI toolsOutstanding communication and presentation skills, including at the executive levelSalesforce.com CRM platform experience (SF Billing and CPQ preferred)Strong understanding of ERP systems and integrations with source systems in the quote to cash lifecycle (Microsoft Dynamics 365 ERP experience preferred)Clear and concise written and verbal communicationHighly collaborative business partner focused on Axon team results with ability to balance risk and growthData driven professional with a continuous improvement mindsetProactive leader who is able to take initiative and owns resolution through completionComfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgmentCan motivate a team to deliver according to established deadlinesAble to work in a fast-paced environment with multiple competing prioritiesProven track record managing global teams and operating across multiple regions, currencies, and regulatory environmentsDeep expertise in credit risk assessment, trade finance, and collections best practices at scaleWork LocationThis role is based from any US office location and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.Benefits that Benefit YouCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsEmployee Resource Groups (ERGs)And yes, we have snacks in our officesBenefits listed herein may vary depending on the nature of your employment and the location where you work.