Account Manager

Account Manager at Clove & TwineLocation: Denver, COStart Date: April 2026Salary: $60k-$75k/year + Competitive Commission Plan (uncapped commission potential)About UsAt Clove & Twine, we’re redefining corporate gifting by curating remarkable, sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions, creating lasting impressions through thoughtfulness and quality.We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to remarkable, sustainable gifts, we aim to transform the art of gifting into a catalyst for positive change, fostering meaningful connections that celebrate people, nurture the planet, and leave a lasting impression that extends beyond the confines of business. Together, we strive to create a legacy of impact, one gift at a time, inspiring businesses to lead with heart, purpose, and a vision for a better tomorrow.Role Mission Statement As an Account Manager, you are the driving force behind our client relationships. Your role is crucial in managing and nurturing relationships with both new and existing clients, coordinating with suppliers, and ensuring the timely and accurate delivery of high-quality corporate gifts. If you excel in managing multiple accounts, developing detailed proposals, and providing top-notch customer service while maintaining impeccable organization and communication, we invite you to join our tribe and elevate the art of corporate gifting.Core ResponsibilitiesSales and Account ManagementServe as the primary point of contact for clients, managing inbound sales inquiries via phone and email and outbound outreach to the client database to reengage clients. Oversee client accounts from initial discussions through successful delivery, ensuring a positive client experience and achievement of sales targets.Client Relationship BuildingDevelop and maintain long-term relationships with clients by understanding their business needs and providing tailored solutions. Proactively follow up to ensure client satisfaction and identify new growth opportunities.Proposal DevelopmentCreate compelling and detailed proposals using PowerPoint or Google Slides, aligning product offerings with client goals. Ensure proposals highlight our focus on quality and sustainability.Client SupportProvide exceptional customer support by resolving inquiries or issues related to products or orders. Ensure a seamless experience from order placement to delivery.Internal CollaborationWork closely with design, logistics, and other internal teams to ensure timely project execution according to client specifications. Share client feedback to enhance product and service offerings.Data ManagementMaintain accurate and up-to-date client information in CRM systems. Track project statuses, client interactions, and analyze data to improve processes and success metrics.Problem-SolvingAddress and resolve any project-related challenges, ensuring a smooth workflow and consistent client satisfaction. Aim for positive resolutions to any issues during the sales or delivery process.QualificationsExperience1-3+ years in account management, sales, or a related role, with a strong focus on managing client relationships and meeting sales goals.Technical ProficiencyProficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Apps for Business.Experience creating proposals and presentations using PowerPoint or Google Slides.Communication SkillsExcellent verbal and written communication skills.Ability to engage with clients professionally via phone, email, and in-person.Capable of drafting clear, persuasive proposals and emails.Detail-OrientedStrong attention to detail in managing complex projects and client interactions.Ability to meet deadlines without missing important details.AccountabilityDemonstrates a strong sense of ownership and responsibility in following through on commitments.Time ManagementEffective at managing multiple client projects simultaneously, ensuring timely and efficient completion of tasks.Brownie PointsFamiliarity with HubSpot CRM and project management tools.Experience in a fast-paced, client-driven environment.Knowledge of the corporate gifting industry is a plus.What We Offer31 days of PTO (15 vacation days to start), 6 holidays, 10 year-end)Parental LeaveMedical coverage with employer contribution toward monthly premiums for employeesVision insurance fully covered for employeesDental Insurance401k ProgramTwo weeks off at the end of each yearFriendly and adventurous company cultureZero tolerance for egosOpen floor plan office with lots of plants and sunlightDog-friendly officeDiscounts on remarkable gifts for friends and familyWhat We’re LikeAt Clove & Twine, our culture is centered around the power of relationships and the impact of thoughtful, sustainable gifts. We are a tribe united by a shared mission to deliver exceptional gifting experiences. Our values include:People-Centric Approach: Fostering empathy, understanding, and meaningful connections.Accountability and Ownership: Empowering team members to take full responsibility and maintain high standards.Continuous Learning and Adaptability: Encouraging curiosity and innovation.Optimism and Resilience: Seeing opportunities in challenges and fostering a positive work environment.Our work environment is dynamic, collaborative, and supportive. We celebrate diversity, promote professional growth, and offer flexibility and unique benefits to support work-life balance.Join Us If you resonate with our values and want to be part of our mission to deliver remarkable corporate gifts, we’d love to hear from you. Send your resume and a cover letter explaining why you’re a great fit for the role.We celebrate diversity and are committed to equality. Everyone is welcome, and we think everyone’s awesome.