Customer Service Representative

Service CenterRockfordJOB SUMMARYCaliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:* $18-$21 per hourBENEFITS OF JOINING CALIBERBenefits from day one: Immediately eligible for medical, dental and visionIndustry Comparable Pay - Paid weekly and eligible for overtimePaid Vacation & Holidays - Begin accruing day 1Career growth opportunities - We promote from within!A career for life - You'll gain hands-on experience within a production shopREQUIREMENTS* 1+ years of experience within a customer facing environmentABILITIES/SKILLS/KNOWLEDGEEffective verbal and written communication skillsAbility to navigate multiple software systems, i.e., Microsoft Office SuiteWork through competing priorities and adapt easily to a fast-paced environmentAbility to provide personable, friendly customer service to internal and external customersAbility to work in a collaborative environmentCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.Caliber is an Equal Opportunity EmployerCaliber uses E-Verify to confirm the identity and employment eligibility of all new hires.Must be eligible to work in the U.S. with no restrictions.