Operations Support Analyst

Role Summary:We are seeking a proactive, detail-oriented analyst to provide operational support to internal teams, ensure workflow compliance, and contribute to continuous improvement initiatives.Key Responsibilities:Provide first-line operational support and resolve issues in alignment with SLAsCollaborate with stakeholders, including the Puerto Rico Medicaid ProgramSupport system testing (test plans, cases, and scripts)Analyze business processes and recommend improvementsAssist with data management, reporting, and presentationsAnalyze data to support business decisionsQualifications:Bachelor's degree in Business Administration, Information Systems, or related field5-10 years of relevant experienceMedicaid/MMIS experience preferredKnowledge of CURAM and Microsoft Office toolsBilingual (English/Spanish)Strong analytical, problem-solving, and communication skillsPosition Details:Temporary Full-Time (Exempt)12-month contract with potential for extension$20-$25 per hour, based on experienceEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf