Field Service Technician

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only). Key Responsibilities: Installation and Commissioning: Install and commission SWAN analytical instruments at customer locations. Ensure proper calibration and configuration to meet customer specifications. Preventive Maintenance: Conduct routine preventive maintenance activities to ensure instruments operate at peak performance. Keep detailed maintenance records and update service documentation. Technical Support: Provide exceptional technical support to customers via phone, email, and on-site visits. Troubleshoot and diagnose issues with instruments promptly and effectively. Repair and Upgrades: Perform instrument repairs, replacements, and upgrades as required. Coordinate with the support admin and manager to source and order replacement parts. Customer Training: Train customers on the proper use, maintenance, and calibration of SWAN instruments. Offer guidance on optimizing instrument performance. Documentation: Maintain accurate service records, equipment logs, and reports. Ensure timely submission of service reports and required documentation. Continuous Learning: Stay up to date with SWAN's product advancements and industry trends. Participate in training programs and workshops to enhance technical knowledge.