Traffic Signal Product Support [NorCal]

Iteris is seeking a dedicated and customer-focused Traffic Signal Product Support to deliver exceptional field service for Iteris solutions, including advanced detection and ITS (Intelligent Transportation Systems) equipment. This position offers an exciting opportunity to work hands-on with cutting-edge technology, providing vital training, troubleshooting, and programming support. The ideal candidate is a proactive problem-solver committed to excellence in customer service and technical expertise.“Highly qualified senior‑level candidates may be considered for additional compensation up to $115,000.”What You Will Be DoingDeliver top-tier support and post-sale services to exceed client expectationsProvide comprehensive on-site, and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devicesExecute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountabilityUphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucksFoster strong client relationships by delivering professional, timely, and effective technical solutionsRegularly travel (up to 50% overnight) to ensure optimal on-site project supportWhat You Need To Be Successful In This RoleIMSA Level I Certification (or the ability to obtain) requiredIMSA Work Zone Safety certification highly preferredMinimum of 3 years of field-based technical support experience with traffic signal – ITS equipment (e.g., cabinets, controllers, detection systems)Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor roleDemonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environmentsSelf-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvementProficiency with Microsoft Office Suite (Outlook, Word, Excel) is essentialMust hold an acceptable driving record and be able to travel extensivelyIteris anticipates paying a base salary between $95,000 and $105,000 for this role, in addition to $1,200 in quarterly commissions. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.#productsupportspecialistWhat’s In It For YouIncentive-based yearly bonus401(k) with immediate matching and no vesting periodOpen Paid-Time-Off [PTO]Comprehensive medical, dental, and vision coverageLife insuranceMedical reimbursement plansDisability coverageEducation assistance programIn-house training programsIteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris’ website at www.iteris.com.The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva’s website at www.almaviva.it.Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.