Customer Experience Specialist 1

Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Customer Experience Specialist 1 position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide.Job SummaryThis position responds to customer inquiries, reviews sales order information and enters sales orders into the Fike Business System according to the customers' purchasing requirements. They are responsible for communicating with customers and channel partners about shipping details and dates. They will provide clerical support such as organizing, maintaining sales files and updating various sales reports. Regularly interacts with Inside Sales Representatives, applications, technical support, engineering, manufacturing, operations, and traffic.Primary ResponsibilitiesProcesses orders received in Salesforce, either directly or by representatives and distribution.Trains under team lead / supervisors. Creates cases as needed with appropriate departments in obtaining needed information to process orders. Handles expedite requests after order creation. Audits sales order data to ensure it meets the customer's PO. Responsible for maintenance scheduled ship dates and order detail as required. Covers incoming phone calls as required. Responsible for handling customer service case queue requests. Performs related duties as assigned. Regular and consistent attendance is required.Essential SkillsAnalytical. Computer Applications. Effective Written and Verbal Communication Skills. Problem Solving. Relationship Building. Customer Focused. Organization. Attention to Detail. Process Oriented. Adaptability. Time Management. Prioritization. Team Oriented. Professional Demeanor and Attitude.Work EnvironmentWhile performing the duties of this job, the environment is general office work and the employee is regularly required to walk, talk, hear, see, sit and use hands.Job QualificationsREQUIRED: High school diploma or equivalent. One year or more of customer service experience (or equivalent) demonstrating high levels of customer-related service. Working knowledge of Google Suite. Ability to review contracts and invoices. Ability to schedule and coordinate service work.PREFERRED: Technical knowledge of products and applications. Previous customer service related experience in a manufacturing environment. Multi-lingual.Compensation: The pay range for this position is $23.64 to $27.78 per hour. May increase depending on the level of experience of the candidate.Working at FikeAt Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as OneFike! Plus, at Fike, we offer benefits and perks to help make you smile and feel like family.Check Out Our Competitive Benefits Package Which IncludesThree Weeks Paid Time Off (PTO) pro-rated the first year & Paid HolidaysMedical Plans with FSA & HSA, Vision & Dental PlanPaid Life and Long-term Disability Insurance401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!Profit Sharing Bonus ProgramEducation Reimbursement Employee Assistance Program On-Site Fitness Center & Award Winning Wellness ProgramReimbursement for Safety Shoes & GlassesService awards & Recognition ProgramCompany Picnic, Quarterly Events and Holiday LunchFree Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking Refer to Req ID 3844. Please visit our website at www.fike.com to fill out an application.Fike is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.