Treatment Coordinator

Image Orthodontics is seeking a motivated and organized Treatment Coordinator to join our team. The ideal candidate will play a crucial role in ensuring that our patients receive the best care possible by coordinating treatment plans, managing patient communications, and facilitating a smooth journey from the initial consultation to the completion of orthodontic treatment.ScheduleThis is a full-time positionMonday-Friday, 1 Saturday a monthBenefitsCompetitive salary commensurate with experienceOpportunity to earn bonuses based on individual and practice performanceOpportunities for professional development and growth within the practiceHealth benefits packagePaid time off and holiday payPositive and supportive work environmentResponsibilitiesGuide patients through their dental/orthodontic journey by clearly presenting treatment options, benefits, and value in a confident, consultative mannerDrive case acceptance by effectively communicating treatment importance and helping patients feel comfortable moving forwardLead financial conversations, present payment options, and help patients select plans that fit their needsBuild strong relationships with patients from the first interaction, creating a welcoming and trust-based experienceManage patient scheduling to maximize productivity and support practice growthRespond to calls, texts, and emails with a focus on converting inquiries into scheduled appointmentsVerify insurance and simplify coverage details for patients, helping remove barriers to starting treatmentMaintain accurate patient records and track case progress from consultation to startCollaborate with the clinical team to ensure a smooth and consistent patient experienceSupport internal and external marketing efforts, including follow-ups, referrals, and patient engagement initiativesQualificationsSales, customer service or consultative experience required (healthcare or dental is a plus, but not necessary)Confident communicator with strong persuasion, relationship-building, and closing skillsComfortable discussing finances and guiding customers through purchasing decisionsBilingual in Spanish is a plusTech-savvy with the ability to quickly learn new systems (dental software experience is a bonus, not required)Positive, energetic team player who thrives in a goal-driven environmentHighly coachable with a strong desire to learn and growExcellent multitasking, organization, and time management skillsPassion for helping people and delivering an outstanding customer experienceReliable, professional, and detail-oriented