Operations Manager

Job Type: Full-timeLocation: Cherry Hill, NJ (in-clinic, in-person required)Salary Range: $52,000 – $58,000 per year + performance bonusSchedule: Monday through Friday. Some early mornings and some evenings to align with clinic hours. No weekends.ABOUT REHABLETICSRehabletics Sports Physical Therapy is South Jersey's home for elite-level rehab and athletic performance. We're an out-of-network, 1:1 model built to deliver the kind of care insurance-based clinics can't.We work with athletes from youth travel teams to professional players, including athletes from the Philadelphia Flyers and Philadelphia Eagles. Our clinic uses force plates, advanced recovery technology, and progressive programming to get patients back to their sport faster and more durably than anywhere else.We're growing fast and we need a sharp operator to help us scale.ABOUT THE ROLEWe're hiring an Operations Manager to run the front lines of our clinic. This is not a desk job. You'll own patient experience, lead conversion, scheduling, day-to-day operations, and the systems that keep our clinic running at full capacity.You'll report directly to Dr. Jaime Mor, founder, and play a direct role in how fast we grow.WHAT YOU'LL OWNPatient Experience Welcome athletes when they walk in. Set the tone, build the vibe, and make every patient feel like they're in the right place.Schedule & Patient Flow Manage the schedule across the clinical team. Fill cancellations, recover no-shows, and keep the clinic at full capacity.Lead Conversion Follow up with patient inquiries that don't book on the first call. Convert them into evaluations and keep our pipeline full.Subscription Sales Sell our wellness and recovery memberships. Help patients understand the value and close them with confidence.Insurance & Patient Support Help patients with superbills, reimbursement, and package questions. Make the financial side feel easy.Systems Management Keep JaneApp, Go High Level, and our backend systems clean so we can track patients and growth accurately.Marketing Execution Post our content on Instagram, send pre-built email campaigns, manage Google Business Profile and reviews, and build relationships with local coaches, trainers, and physicians.Team Coordination Work with our clinical team to keep the operation tight. Run weekly team huddles and keep everyone aligned.Weekly Reporting Send a clean weekly dashboard so leadership always knows where the business stands.WHAT SUCCESS LOOKS LIKE AT 90 DAYSSchedule consistently at 80% or higher capacityLead-to-evaluation conversion rate above 55%Wellness subscription sales growing month over monthFounder is no longer touching scheduling, lead follow-up, or daily adminYou're running Monday team huddles independentlyPatient experience is measurably better than the day you startedWHO THRIVES HERE2+ years in boutique fitness, hospitality, healthcare admin, med spa, dental front office, or high-end serviceComfortable with sales conversations and closingExperience selling packages, memberships, or servicesTech-savvy with tools like JaneApp, Go High Level, Google Workspace, Instagram, or comparable platformsHigh-agency operator who takes ownership without being askedWarm with people, direct with workComfortable on the phone and in personGenuinely interested in sports, athletes, and high performersAble to handle a fast-paced environment without dropping ballsWHO SHOULD NOT APPLYAnyone looking for a quiet desk jobAnyone who needs daily check-ins to stay productiveAnyone uncomfortable with phone calls, follow-up, or sales conversationsAnyone who thinks marketing is just posting on InstagramCOMPENSATION & BENEFITSBase salary: $52,000 – $58,000 depending on experiencePerformance bonus tied to clinic capacity, lead conversions, and team subscription growthPaid time offContinuing education stipendComplimentary clinic services for you and your immediate familyPaid attendance at one industry event per yearPerformance reviews at 90 days, 6 months, and annually with clear path to raises and growthREQUIREMENTSAuthorized to work in the United StatesReliable transportation to our Cherry Hill, NJ clinic2+ years of customer-facing or operational work experienceComfortable working in-person, full-timeHOW TO APPLYWe're not looking for the cleanest resume. We're looking for the sharpest operator.Apply through our careers page: resource.rehableticsnj.com/clientsuccessYour application must include:Your resumeA 2-minute Loom or video answering: "Tell me about a time you took ownership of a problem nobody asked you to solve, and what the result was."Generic applications will not move forward. The video is required.HIRING PROCESSApplication Review — We review applications weeklyPhone Screen — 20-minute call if your application stands outIn-Person Interview — Top candidates come into the Cherry Hill clinic to meet the teamOffer — We move fast on the right personStart — Plan to start within 30 days of accepting