Vice President of Operations

A client is seeking a transformative Vice President of Operations to shape standards, performance, and culture across its multi-property luxury operations. This leadership role demands over ten years of progressive experience in luxury hospitality, overseeing at least three properties and more than 300 rooms. The ideal candidate should have a proven track record in Forbes-rated or Five-Star environments, excelling in complex multi-unit operations with a focus on luxury guest service. Strong financial acumen, exceptional communication skills, and a dynamic operational approach are essential. A Bachelors degree is required, with a Masters degree or advanced credentials preferred. The role offers competitive benefits, including a comprehensive relocation package and diverse resort-wide perks. The candidate will lead daily executive oversight across multiple hotels and specialty venues, maintaining a strong presence on the property and engaging with VIP guests. Responsibilities include driving service execution in line with Forbes-level standards through effective coaching and cross-department cooperation. The role requires handling operational preparedness for significant events, strategic staffing, talent development, and succession planning across all operational departments. The candidate will implement performance dashboards and quality assurance programs, partner with ownership for annual planning and revenue optimization, and lead risk management and compliance efforts. Preferred candidates will have experience in independently owned ultra-luxury resorts or lifestyle hospitality brands and possess expertise in large-scale renovations and multimillion-dollar projects. Familiarity with advanced hospitality systems and a creative mindset are highly beneficial. The ability to innovate within a dynamic and high-expectation environment is crucial. The successful candidate will drive operational enhancements, technology upgrades, and guest experience innovations, contributing to the resort's continued excellence and adaptation to evolving luxury standards.