Customer Service Representative

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to locations around the world. As a global leader with a close-knit family feel, we take pride in taking care of our people. Check out our /provisur and see for yourself!As a Customer Service Representative (Further Processing Equipment), you’ll be responsible for aftermarket sales in your assigned region and customer accounts. You’ll work independently and with the team to achieve sales goals and customer satisfaction. Your duties include promoting parts sales, occasional troubleshooting equipment, providing customer training, and offering service solutions. You’ll also support the Account Manager by identifying leads and opportunities while also supporting new equipment sales.What You’ll Do:Retain and grow aftermarket business by promoting Provisur products, services, and valueVisit customers to assess satisfaction, analyze sales trends, and uncover growth opportunitiesManage key and target accounts, focusing on parts, tooling, and rebuildsTrack competitor activity and monitor aftermarket sales forecastsPresent proposals for repair parts and equipment conversions, and ensure timely follow-throughSell maintenance agreements to meet annual sales targetsPrepare and submit call reports, participate in meetings, and manage an individual expense budgetWhat You Won’t Do:Feel like a number – we value respect, teamwork, and collaboration at every levelSuffer from boredom – you’ll always be learning new things and working with a variety of clients and colleagues worldwideHit a ceiling – you’ll have opportunities to grow and advance as quickly as your skills and ambitions allowWho You Are:A problem-solver who thinks quickly on their feet without losing sight of important detailsA creative thinker who loves to find new ways to approach solutionsA lifelong learner with a passion for advancing your career and raising your hand when opportunities ariseWhat You’ll Need:High School diploma or equivalent3-5 years of field experience, including mechanical assembly, hydraulics, electrical, and electronics on related Provisur equipment or equivalentProficient in reading technical manuals, schematics, and parts illustrationsAbility to work independently and as part of a teamProficiency in MS Office and ERP systemsWillingness to travel up to 75% of the timeWhat You’ll Enjoy:Healthy work/life balanceCross-training, ongoing skill development, and continuing education assistanceA robust benefits package with great health, dental, vision, and life insurance, employee referral bonuses, and even pet insurance!A remote work policy and ample paid time off (PTO)Retirement savings (401k) opportunitiesMatching gifts on charitable contributions Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.$90,000- $110,000 base pay. This position is eligible for a commission plan.Provisur is proud to be an equal opportunity employer - we embrace diversity and welcome individuals from all walks of life. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.