Commissions Clerk

ApplyDescriptionWhat You'll DoThis position will primarily be responsible for ensuring accurate payment of commissions through a well-established daily auditing process and providing superior customer service to our sales force via email, phone or in person regarding commission related topics. Perform activities in the commissions department. Compile and record agent commission data. Compute commission, post commissions, deductions, and process changes. Answer commission questions via phone and email.Essential Functions:Answer phone calls for the commission departmentMonitor and respond to commission emailsSend emails for the commission departmentProcess and issue commissionsProcess transfer requests, commission changes, terminations, and update agent informationReview commission calculations and other information to ensure accuracy and reconcile commission discrepanciesConduct audits of agent recordsMaintain records management system (electronic)Mail out checks related to the processing of commissions as appropriateAdditional Responsibilities:Prepare reports for managementRecommend improvements to work methods or proceduresUse government regulations, forms, and policiesUse knowledge of agent classification systemAssist in other areas of the commission department as neededPrograms Used:Microsoft OfficeExcelWordTeamsExchangeSNL AdminViper/LionInternet browsing software (Google)ZoomAdobeSignRequirementsBasic computer operation skillsAbility to type 35 wpmWorking knowledge of Microsoft Office (Outlook, Excel, Word, Teams)Ability to pay close attention to detailMathematics (adding, subtracting, multiplying, dividing, fractions, percentages)Basic Accounting skillsAbility to quickly learn new processes and proceduresAbility to work independently and with a team when neededAbility to work Monday through Friday, 7:00 am to 4:00 pmProlonged periods sitting at a desk and working on a computerMust be able to lift to 10 pounds at times, and engage in repetitive movementsEducation and ExperienceHigh school diploma or equivalentWork experience of 1-2 years preferredBilingual in English and Spanish preferredEducation or experience in accounting basics preferred