Bilingual Customer Service Representative

Are you a natural leader with a knack for clear communication and attention to detail? We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. If you're an eloquent writer, a superb verbal communicator, and someone who thrives in data entry tasks, this role is perfect for you. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow. With opportunities to grow into leadership positions, we are looking for individuals ready to make an impact and elevate our customer service experience. Join us and unlock your potential!Status: Monday - Friday (8:00AM - 5:00PM)Compensation: $22.00-$24.00/hourOur Ideal Candidate Will BringHigh level understanding of the critical need to deliver superior serviceAbility to keep up with a fast-paced environment and maintain a positive attitudeAbility to learn multiple programs, research the issue, and articulate the solutionExcellent written and verbal communication skillsOverviewThe Customer Service Specialist is responsible for first-line customer service support andensuring customers experience with DaBella is as good as possible. The CS Specialist handlesomni-channel customer service inquiries and then routes them to the proper person to resolveany issues.Essential FunctionsMonitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposesContact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issuesCoordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely mannerQualificationsPrevious receptionist, data entry, customer service, or call center experience is preferred, but not requiredMust be able to manage high call volume (100 calls minimum)Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applicationsExcellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environmentA creative mind, with the ability to suggest improvementsEnglish and Spanish Bilingual preferredBenefitsEmployees and their families are eligible to enroll in:Medical, Dental, and VisionHealth Savings Account (HSA)Company Sponsored Life InsuranceSupplemental Life InsuranceLong-term and short-term disabilityAccident protectionEmployee assistance program - access to counseling services and other tools to improve work/family/life balancePet Insurance for your furry family member401k planAdditional Insurance Programs including:UHC Rewards Rally Health One Pass Select (gym membership subscription)Additional PerksVPTO (Volunteer paid time off) year-round incentives to give back to your local communityPersonal/Professional Development - we provide books, courses, and opportunities to attend leadership conferencesRelocation opportunities to other branches across the nationEach DaBella Employee Receives80 hours of Paid Time Off annually with incremental increases6 paid holidays during a calendar year effective day one of employmentThis is an IN-OFFICE Role.To learn more about DaBella visit our website at www.DaBella.us#INDCORPORATE